topic Re: Speed to router very slow in Broadband

Speed to router very slow

juancarlos66 — Fri, 30 Jun 2023 19:15:05 GMT

For about 5 weeks now (ever since I complained) the speed to my router has been 5 Mbps. The service is terrible. My guaranteed speed is 24 Mbps despite it being called Fibre 65.

How do I get a better service or get out of the contract ?

Re: Speed to router very slow

Gliwmaeden2 — Fri, 30 Jun 2023 20:19:51 GMT

Staff will need to identify your account, @juancarlos66.

Complete your community forum profile details by going via your avatar/name; settings; add your Talktalk landline number or account number in Personal Information. SAVE CHANGES.

Your post is in the queue for attention. Staff will reply after the weekend.

Re: Speed to router very slow

Anonymous — Mon, 03 Jul 2023 05:34:06 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Speed to router very slow

Anonymous — Wed, 05 Jul 2023 06:31:00 GMT

Morning,

Do you still need assistance with this?

Thanks