topic UNABLE TO CONNECT TO VPN in Broadband

UNABLE TO CONNECT TO VPN

kesarsweto — Thu, 06 Jul 2023 15:17:19 GMT

Since having a new router I have been unable to connect to my VPN. Customer services have no idea why and they have sent me a new router but this has not worked.

They tried to say it was my Works IT I needed to contact however I have spoken with them and they have said that everyone who is with TT has issues using the VPN, but every other broadband provider is fine.

Can some please help as I need to be able to access the VPN.

thanks

Re: UNABLE TO CONNECT TO VPN

Debbie-TalkTalk — Fri, 07 Jul 2023 05:02:29 GMT

Hi kesarsweto

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: UNABLE TO CONNECT TO VPN

Debbie-TalkTalk — Mon, 10 Jul 2023 08:04:34 GMT

Hi kesarsweto

Do you still need help with this?