topic Re: poor connection due to roblox in Broadband

poor connection due to roblox

Sicog — Thu, 22 Jun 2023 16:00:47 GMT

I have frequent problems with my connection speed.I am a fair way from my nearest exchage on copper wires due to rural location.It seems that a period of slow connectivity really messes my connection up.Have been talking to support about 8 times and even had an engineer out once or twice.It seems to kick off when my son, who is a keen gamer,coonects to the roblox servers.Then the ping starts increasing and fluctuating eventually causing disconnects.Often a router reboot helps for a bit but not always.Doesn`t seem to be any other servers to use and not sure roblox will help.Any ideas or similar experiences anyone ?

Re: poor connection due to roblox

Gliwmaeden2 — Thu, 22 Jun 2023 17:02:52 GMT

Staff will need you to complete your community forum profile details, @Sicog.

Please go via your avatar/name; settings. Add your landline number in Personal Information. SAVE CHANGES.

Staff reply during the day, Monday to Friday.

Re: poor connection due to roblox

Anonymous — Fri, 23 Jun 2023 05:17:10 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: poor connection due to roblox

Sicog — Fri, 23 Jun 2023 08:07:19 GMT

Info now added.

Re: poor connection due to roblox

Anonymous — Mon, 26 Jun 2023 06:59:29 GMT

Morning,

I'm sorry for the delay in getting back to you. I've run a test on the line now which hasn't detected a fault, however I can see that the sync speed has dropped and I can see a few re-connections on the line which can affect the performance and speed of the connection. Is there any noise on the voice service? Does your main socket also have a test socket please?

Thanks

Re: poor connection due to roblox

Sicog — Tue, 27 Jun 2023 11:40:26 GMT

Phone line is fine.Master socket is Mk4 5c , test socket is behind front plate.Been tested repeatedly previously and no fault found.

Re: poor connection due to roblox

Anonymous — Tue, 27 Jun 2023 11:42:30 GMT

Hello,

Ok, thanks for confirming. Have you recently tested with a different router? If not then we can send a replacement router for testing purposes to rule this out. We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: poor connection due to roblox

Sicog — Tue, 27 Jun 2023 11:46:05 GMT

No we have never had a different router.Please send one and we will try it,then contact you ?

Re: poor connection due to roblox

Debbie-TalkTalk — Tue, 27 Jun 2023 12:11:11 GMT

Hi Sicog

I have ordered you a replacement router, please allow 24-48hrs for this to arrive.

Please let us know how the connection/speed compares with this router.

Thanks

Debbie

Re: poor connection due to roblox

Sicog — Tue, 27 Jun 2023 12:13:13 GMT

Thank you .

Re: poor connection due to roblox

Debbie-TalkTalk — Tue, 27 Jun 2023 12:19:26 GMT

Hi Sicog

No problem 🙂

Debbie

Re: poor connection due to roblox

Debbie-TalkTalk — Thu, 29 Jun 2023 09:31:41 GMT

Hi Sicog

Have you received the replacement router?

Re: poor connection due to roblox

Sicog — Thu, 29 Jun 2023 13:27:30 GMT

Hi Debbie

No not yet.

Re: poor connection due to roblox

Debbie-TalkTalk — Thu, 29 Jun 2023 13:31:27 GMT

Hi Sicog

Ok, you should hopefully receive this by tomorrow.

Thanks

Re: poor connection due to roblox

Sicog — Fri, 30 Jun 2023 08:31:10 GMT

Yes it’s arrived and working fine,,I will update you when my son connects to Roblox this afternoon !

Re: poor connection due to roblox

Debbie-TalkTalk — Fri, 30 Jun 2023 08:33:40 GMT

Hi Sicog

Thank you 🙂

Debbie

Re: poor connection due to roblox

Sicog — Fri, 30 Jun 2023 13:54:18 GMT

As soon as he connects to roblox the latency start to fluctuate up to 300-1000 ms ,then back to normal.

So far it hasn`t slowed our connection but I am sure it will eventually !

Do I now return the old router ?

Re: poor connection due to roblox

Sicog — Sun, 02 Jul 2023 16:31:30 GMT

Here is my sons connection log over the past few months as recorded by google chrome.He is on an ethernet cable to the modem,I have the same extension on my pc and the 2 logs don`t always match up so I am unsure of its validity . .The new modem was installed on 30/6/23 about 10am. Do you keep some sort of record of my connection ?

Re: poor connection due to roblox

Anonymous — Mon, 03 Jul 2023 05:58:10 GMT

Morning,

Can I just confirm, do you mean that the latency is still fluctuating at the moment since your last post?

Thanks

Re: poor connection due to roblox

Sicog — Mon, 03 Jul 2023 07:22:44 GMT

Yes , the latency is stable until he starts connects to roblox.I think it usually settles again once he is off it.