topic Re: Slower connection in Broadband

Slower connection

StanStan1 — Sat, 08 Jul 2023 22:13:32 GMT

I never reached the 45Mb/s of the contract, the most is 42.

Gliwmaeden2 — Sat, 08 Jul 2023 22:32:12 GMT

@StanStan1, if you do a test in My Connection (go via Service Status Dashboard) what does the result show to your router and to your devices?

What does the graph for the past week indicate as your line's minimum guaranteed speed?

What package are you on?

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Anonymous — Mon, 10 Jul 2023 06:04:46 GMT

Hello,

Just to confirm, is the telephone number in your Community Profile correct? Please do not post any personal information on the Community.

Thanks

Anonymous — Fri, 14 Jul 2023 07:33:06 GMT

Hello,

How are you getting on, do you still need assistance with this?

Thanks

StanStan1 — Fri, 28 Jul 2023 17:02:31 GMT

Same speed, 41.5 Mbps, 10.08Mbps

Anonymous — Mon, 31 Jul 2023 05:40:41 GMT

Morning,

I'm sorry for the delay. I've run a test on the line now which hasn't detected a fault. Does your main socket have a test socket please?

Thanks