topic Re: Connection breaks in Broadband

Connection breaks

Oldkingcole — Mon, 10 Jul 2023 10:00:56 GMT

Since replacing my router to FAST5364 l've had an issue with short breaks (a few seconds) when browsing with Edge and switching pages on Ebay, also loading pictures is sometimes incomplete. This is sometimes accompanied by a message about a network change, the internet icon changes but the router light is unaffected. The connection speed has been tested and is OK to the router but drops about 3Mb to the computer which are connected by cable. So speed is only about 26Mb/s to the PC (not faster fibre). l also sometimes get a message about high memory usage but this does not appear to be linked to this and may be another issue. Talktalk have done a line test which did not show any faults

Re: Connection breaks

Debbie-TalkTalk — Mon, 10 Jul 2023 10:03:01 GMT

Hi Oldkingcole

Just to confirm, this happens on wired and wireless connections?

Have you tried powering down the router for a full 30 minutes?

Re: Connection breaks

Oldkingcole — Mon, 10 Jul 2023 16:10:05 GMT

l've just tried switching off router for 30 mins but issue is still there in similar circumstances. My connection is wired only.

Re: Connection breaks

Debbie-TalkTalk — Tue, 11 Jul 2023 05:41:19 GMT

Hi Oldkingcole

Thanks for your reply.

I've checked and your router has the latest firmware version. The line test is also clear.

Would you like me to send another router for testing to rule out any possible issues with your current router?

Re: Connection breaks

Oldkingcole — Tue, 11 Jul 2023 08:50:01 GMT

l've been in contact with a computer engineer who said l should ask you if my broadband connection log shows any short breaks.

Re: Connection breaks

Debbie-TalkTalk — Tue, 11 Jul 2023 09:07:51 GMT

Hi Oldkingcole

I've checked the connection stats and the connection appears to be stable.

I can only see 1 recent drop in connection.

Re: Connection breaks

Oldkingcole — Tue, 11 Jul 2023 16:59:46 GMT

l'm going to try increasing the RAM to see if it helps.

Re: Connection breaks

Anonymous — Wed, 12 Jul 2023 05:31:07 GMT

Morning,

Ok, please let us know how you get on.

Thanks

Re: Connection breaks

Debbie-TalkTalk — Thu, 13 Jul 2023 06:04:09 GMT

Hi Oldkingcole

How are you getting on?

Re: Connection breaks

Oldkingcole — Thu, 13 Jul 2023 08:36:00 GMT

l still have the issue with short breaks in broadband but am waiting to have the RAM increased to rule that out.

You say that you are not detecting these breaks so l can only think that it's due to my PC.

Re: Connection breaks

Debbie-TalkTalk — Thu, 13 Jul 2023 08:39:18 GMT

Hi Oldkingcole

Thanks for your reply.

I can send a replacement router to rule out any faults with your router. Would you like me to arrange this or would you prefer to wait until you have carried out the checks on your PC?

Re: Connection breaks

Oldkingcole — Thu, 13 Jul 2023 12:24:10 GMT

Thanks for the offer but l'll try things one at a time and get back to you if l need to.

Re: Connection breaks

Debbie-TalkTalk — Thu, 13 Jul 2023 12:25:45 GMT

Hi Oldkingcole

Ok no problem 🙂

Thanks

Debbie