Ordered broadband on 2nd july. Got installation date for 11th july.

harricross — Tue, 11 Jul 2023 11:10:43 GMT

Ordered my fast Broadband on 2nd July on the chat facility. Got given installation date for today 11th July.

Spent an hour and a half telling the same story to 4 different customer service operators .I was never sent an email with account number but did have one with a contract. They cant find any record at my postcode or e mail address despite the message I have from them which they were unwilling to accept.

I offered to forward the contract e mail to clarify..nobody would provide an e mail address .Tried to take the issue further..no joy as I haven't got a contract number..luckily I have a screenshot of the sales chat with appointment but you can't send it to anyone without an e mail address can you!

Is this what I have signed up to? A day off work, won't allow me to speak to a manager yet.

At the moment..a total shambles..

Re: Ordered broadband on 2nd july. Got installation date for 11th july.

Anonymous — Wed, 02 Aug 2023 08:39:53 GMT

Hello,

I'm sorry for the delay. Do you still need assistance with this? I can also see that we've posted on your other topic.

Thanks

topic Ordered broadband on 2nd july. Got installation date for 11th july. in Broadband

Ordered broadband on 2nd july. Got installation date for 11th july.

Re: Ordered broadband on 2nd july. Got installation date for 11th july.