topic Re: Work VPN not working (IKEv2) in Broadband

Work VPN not working (IKEv2)

bozena-j1 — Wed, 12 Jul 2023 09:26:07 GMT

I am having issued connecting to my works enterprise VPN

I have had my IT department look into it and the computer is able to connect as it should on other networks but on my home wifi it seems to be blocking the VPN.

We have have run several tests and the IT department said the route to the VPN server is working because we can connect using "SSTP" but when using the normal IKEv2 connection the connection show 0 packets being received.

They have asked to check that port 500 and port 4500 are not being blocked.

My laptop connects directly to my router via WiFi so there are no other devices in the way.. so the issue is with either the router or the connection.

The router I'm using is Huawei HG633 H/W version H.1.01 S/W version: v2.00t

Can you please help.

Re: Work VPN not working (IKEv2)

Debbie-TalkTalk — Wed, 12 Jul 2023 09:40:53 GMT

Hi bozena-j1

I'm sorry to hear this.

This router should work ok with VPN. Have you tried powering down the router for a full 30 minutes?

Thanks

Re: Work VPN not working (IKEv2)

bozena-j1 — Wed, 12 Jul 2023 10:17:42 GMT

Hi Debbie

I have restarted the router but not powered it down for a full 30 mins.

I will try this, this afternoon and get back to you!

Thanks

Re: Work VPN not working (IKEv2)

Debbie-TalkTalk — Wed, 12 Jul 2023 10:24:15 GMT

Hi bozena-j1

Thank you. If you are still experiencing the same issue following the 30 minute power down then we can send a replacement router for testing.

Debbie

Re: Work VPN not working (IKEv2)

bozena-j1 — Wed, 12 Jul 2023 13:42:59 GMT

Amazing that seems to have resolved it... we also disabled safe home setting so not sure if it was that.

Either way thanks for your help!

Re: Work VPN not working (IKEv2)

Karl-TalkTalk — Wed, 12 Jul 2023 13:50:32 GMT

Glad this is resolved now.

Regards,

Karl.

Re: Work VPN not working (IKEv2)

Debbie-TalkTalk — Thu, 13 Jul 2023 05:58:23 GMT

Hi bozena-j1

I'm just checking that everything is still working ok since your last post?