topic Re: Disconnects when it rains in Broadband

Disconnects when it rains

Sezake — Tue, 11 Jul 2023 11:52:34 GMT

My Internet connection disconnects everytime it starts to rain heavily. We have overhead wires connecting to the house and suspect these are damaged but openreach has said to raise with our provider who will escalate the issue. Advice needed please

Re: Disconnects when it rains

Anonymous — Tue, 11 Jul 2023 11:57:55 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Disconnects when it rains

Anonymous — Thu, 13 Jul 2023 06:14:23 GMT

Morning,

How are you getting on? Do you still need assistance with this?

Thanks