topic Poor service in Broadband

Poor service

DMK69 — Thu, 13 Jul 2023 13:59:10 GMT

My Internet is constantly dropping out. I have been on live chat numerous times but the problem is never resolved for long. I still have a year left on my contract but I do not consider that I am paying for the service I signed up to.

Can I cancel my contract on these grounds without penalty?

Re: Poor service

Chris-TalkTalk — Thu, 13 Jul 2023 14:22:50 GMT

Hi DMK69,

I'm sorry to hear that you're experiencing problems with your service. Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Poor service

Anonymous — Fri, 14 Jul 2023 07:22:38 GMT

Morning,

Do you still need assistance with this?

Thanks