topic Re: Router Indicator Light Stopped Working in Broadband

Router Indicator Light Stopped Working

Whisper — Thu, 13 Jul 2023 19:55:31 GMT

The router that you supplied me with a while back has developed an issue, the indicator light has stopped working which isn't very helpful. Maybe the led has blown? Is it possible this can be replaced? The router model is the DG8041W. Had it maybe a couple years..

Thank you.

Re: Router Indicator Light Stopped Working

ferguson — Thu, 13 Jul 2023 20:02:32 GMT

There is a setting that allows you to switch it on and off, have you checked that? Is the router otherwise working OK? The support team here should pick this up tomorrow.

Re: Router Indicator Light Stopped Working

Karl-TalkTalk — Fri, 14 Jul 2023 05:11:54 GMT

Is the router working, ie. your internet connection is unaffected ?

Thanks

Karl.

Re: Router Indicator Light Stopped Working

Whisper — Fri, 14 Jul 2023 06:54:40 GMT

Yes, that was the first thing I checked, thanks for your reply.

Re: Router Indicator Light Stopped Working

Whisper — Fri, 14 Jul 2023 06:55:41 GMT

The router seems to be working fine, broadband appears to be unaffected.

Re: Router Indicator Light Stopped Working

Karl-TalkTalk — Fri, 14 Jul 2023 07:02:05 GMT

See if you can toggle the light on / off in the settings.

Karl.

Re: Router Indicator Light Stopped Working

martswain — Fri, 14 Jul 2023 17:16:34 GMT

My solid white light failed last year, no settings made any difference, router has continued to perform normally.

It does flash orange briefly when the router starts but once a connection is established there is no solid white light.

Re: Router Indicator Light Stopped Working

Anonymous — Mon, 17 Jul 2023 05:26:11 GMT

Morning,

How are you getting on?

Thanks

Re: Router Indicator Light Stopped Working

Whisper — Mon, 17 Jul 2023 15:53:11 GMT

Hi there Michelle,

Light is broken, toggled the settings on/off for it as suggested there by another staff member, didn't resolve the issue. The router seems to be working fine otherwise, just that if there are any issues with my service I no longer have any indication from the router, guess I will just have to live with it the way it is. Thank you for your response.

Re: Router Indicator Light Stopped Working

Anonymous — Tue, 18 Jul 2023 05:30:20 GMT

Morning,

Would you like us to send a replacement router? Just to advise that we no longer supply the Huawei Wifi Hub so this would be a Sagemcom router instead.

Thanks

Re: Router Indicator Light Stopped Working

Whisper — Tue, 18 Jul 2023 20:33:23 GMT

Hi Michelle,

If you could that would be very much appreciated, no idea why the led has gone on this one, it isn't that old. Thank you very much.

Regards

Re: Router Indicator Light Stopped Working

Debbie-TalkTalk — Wed, 19 Jul 2023 05:56:01 GMT

Hi Whisper

The replacement router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Router Indicator Light Stopped Working

Whisper — Wed, 19 Jul 2023 09:56:18 GMT

Hi Debbie,

You're a star Debbie thank you very much, I'll be sure to let you know how the connection compares. Enjoy the rest of your week.

Regards.

Re: Router Indicator Light Stopped Working

Chris-TalkTalk — Wed, 19 Jul 2023 10:09:08 GMT

Hi Whisper,

We look forward to hearing how you get on with the new router

Chris

Re: Router Indicator Light Stopped Working

Whisper — Fri, 21 Jul 2023 14:24:39 GMT

Good afternoon,

Just to let you know, I received replacement router today and old one is on it's way back to you as well. Have a wonderful weekend.

Re: Router Indicator Light Stopped Working

Debbie-TalkTalk — Mon, 24 Jul 2023 05:30:58 GMT

Hi Whisper

That's great news 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks

Debbie