topic Re: OPENREACH MODEM: CONNECTION DROPOUTS in Broadband

OPENREACH MODEM: CONNECTION DROPOUTS

kevanjosh — Mon, 17 Jul 2023 08:45:38 GMT

I have Fibre250 with the MT992 G.fast modem and a separate router.

Over the last months, the modem loses the internet connection intermittently (internet LED is off, see photo). It will usually resync with the network after a few minutes, but in the mean time there will be no internet. It's very disruptive, particularly for active zoom/teams calls. It can happen several times a day, or not at all.

Re: OPENREACH MODEM: CONNECTION DROPOUTS

Chris-TalkTalk — Mon, 17 Jul 2023 09:15:46 GMT

Hi kevanjosh,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris