topic Re: Huawei DG8041 Router Trouble in Broadband

Huawei DG8041 Router Trouble

MichaelW4 — Tue, 04 Jul 2023 08:07:29 GMT

Good Morning,

I've been having WiFi trouble for around two weeks. I can connect devices to the router but the speed drops off from around 65mbps to sub 2mbs after a few minutes up to a couple of hours after resetting the router, which we're doing several times a day. I've tried doing a factory reset, and also had a chat with a technician a week ago and went through the diagnostics. We didn't find a fault on the line and they said they would monitor it for 24 hours. They also updated the router software. They said it would be kept on record if you need the details.

I was wondering if I could try a test router as this seems to be the issue.

Thank you,

Michael

Re: Huawei DG8041 Router Trouble

Debbie-TalkTalk — Tue, 04 Jul 2023 08:11:21 GMT

Hi Michael

Thanks for creating a new thread.

I have ordered a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks again.

Debbie

Re: Huawei DG8041 Router Trouble

MichaelW4 — Tue, 04 Jul 2023 15:24:02 GMT

Hi Debbie,

I will do, thank you.

Michael.

Re: Huawei DG8041 Router Trouble

Anonymous — Wed, 05 Jul 2023 06:59:29 GMT

Morning,

Great, thank you 🙂

Thanks

Re: Huawei DG8041 Router Trouble

Anonymous — Fri, 07 Jul 2023 05:50:13 GMT

Morning,

How are you getting on?

Thanks

Re: Huawei DG8041 Router Trouble

MichaelW4 — Fri, 07 Jul 2023 10:07:07 GMT

Good Morning Michelle,

The new router seems to be working fine so far, although the broadband speed is slightly less than the guaranteed speed at the moment.

Should I post the old router back now?

Thanks again,

Michael

Re: Huawei DG8041 Router Trouble

Debbie-TalkTalk — Fri, 07 Jul 2023 10:11:35 GMT

Hi Michael

Thanks for keeping us updated. Just to confirm, what speed are you receiving when running a speed test?

Yes please can you return the old router using the pre paid returns bag.

Re: Huawei DG8041 Router Trouble

MichaelW4 — Fri, 07 Jul 2023 11:06:42 GMT

Hi Debbie,

Thanks I'll send it back. It's 55Mbps to the router, and the guaranteed is 59Mbps. I've just had a message to say an Openreach engineer will be coming out to take a look.

Thank you for all of your help!

Michael.

Re: Huawei DG8041 Router Trouble

Debbie-TalkTalk — Fri, 07 Jul 2023 11:39:44 GMT

Hi Michael

Thanks for your reply.

Please let us know how you get on following the engineer visit.

Debbie

Re: Huawei DG8041 Router Trouble

Debbie-TalkTalk — Tue, 11 Jul 2023 08:57:40 GMT

Hi Michael

How are you getting on, has the engineer been out?

Re: Huawei DG8041 Router Trouble

Debbie-TalkTalk — Mon, 17 Jul 2023 08:15:29 GMT

Hi Michael

Do you still need help with this?

Re: Huawei DG8041 Router Trouble

MichaelW4 — Mon, 17 Jul 2023 11:33:26 GMT

Hi Debbie,

The issue has been resolved for now thank you. The engineer mentioned we'd need to upgrade to fiber to the property in the future.

Thank you,

Michael

Re: Huawei DG8041 Router Trouble

Debbie-TalkTalk — Mon, 17 Jul 2023 11:36:01 GMT

Hi Michael

Thanks for your reply. If you do experience any further issues then please let us know.

Debbie