topic Customer service is awful: 4th week without wi-fi and clearly being ignored by support team in Broadband

Customer service is awful: 4th week without wi-fi and clearly being ignored by support team

JavierFernandez — Tue, 18 Jul 2023 12:34:05 GMT

I already created a topic, where I explained the 3 calls I made to the support team, and how I have been told lie after lie by them: https://community.talktalk.co.uk/t5/Broadband/3-weeks-without-Wi-Fi/m-p/2981262#M856499

I sent a complaint at concerns@talktalkplc.com and they confirmed they would be in touch in 72 hours. That was last Thursday, today's Tuesday and not a single word from them.

4 weeks without wifi, when I need it for my work. This customer service is plain awful.

Definitely not renewing my contract with them and I will give definitely lodge a complaint to Ofcom.

AVOID this company!

Re: Customer service is awful: 4th week without wi-fi and clearly being ignored by support team

Chris-TalkTalk — Tue, 18 Jul 2023 13:06:07 GMT

Hi Javier

I've replied on your other thread. Please just stick to the one thread to avoid any confusion

Thanks

Chris

Re: Customer service is awful: 4th week without wi-fi and clearly being ignored by support team

JavierFernandez — Tue, 18 Jul 2023 13:33:04 GMT

This thread is different from the other one. This is about being told by your team that you were going to phone me in 72 hours and you never did, even though you have left me without wi fi for four weeks. I would assume you would have made my call a priority?