topic Re: Black Hub Setting in Broadband

Black Hub Setting

Pnokio — Wed, 05 Jul 2023 18:28:49 GMT

I am still using the one I got about 3 years ago. I did get sent a new one 18 months ago. When I tried to set up the new one recently I could not get access. I was advised to do a reset but was frightened to do it incase I could not set it up. I was losing download speed but unplugged for 30 minutes fixed it.

I now have 2 Asus laptops different models both under 6 months old.

My attached images will show my problem.

Re: Black Hub Setting

Debbie-TalkTalk — Thu, 06 Jul 2023 05:54:18 GMT

Hi Pnokio

If you are experiencing issues with the hub then I would suggest trying the pin hole reset for ten seconds.

Re: Black Hub Setting

Pnokio — Thu, 06 Jul 2023 12:21:45 GMT

That is my problem, I am worried about losing my ability to log backk on. I only have a laptop and never used the WPS feature. It would not accept the Router Username: and Router Password: from its rear panel.

Re: Black Hub Setting

Debbie-TalkTalk — Thu, 06 Jul 2023 11:41:27 GMT

Hi Pnokio

This is the only way we can reset the router to see if this helps.

Do you still have the other router?

Re: Black Hub Setting

Pnokio — Thu, 06 Jul 2023 12:18:49 GMT

I still have both. I tried to set up the new one but it would not allow the

Router Username:

Router Password:

from the back of the HUB.

And remember, I have never used WPS as I don't know how to do it.

Re: Black Hub Setting

Debbie-TalkTalk — Thu, 06 Jul 2023 12:21:28 GMT

Hi Pnokio

Could you try connecting the other router again?

Once the light is white on the front of the router, check if you can see the router in the wireless list on your device? Then use the wireless password from the back of the new router.

Re: Black Hub Setting

Pnokio — Thu, 06 Jul 2023 12:29:15 GMT

I have decided to postpone my attempt at installing my 18 month old router. My new contract will start on or about 15th July 2023 and might be getting the latest model.

A big thanks to you.

Re: Black Hub Setting

Debbie-TalkTalk — Thu, 06 Jul 2023 12:37:09 GMT

Hi Pnokio

Are both routers the Huawei hub?

I can send you a Sagemcom hub if you would like me to arrange this?

Re: Black Hub Setting

Pnokio — Thu, 06 Jul 2023 12:59:49 GMT

Both are:-

Re: Black Hub Setting

Debbie-TalkTalk — Thu, 06 Jul 2023 13:03:53 GMT

Hi Pnokio

Does one router have gold/bronze dots on the front?

Both hubs look very similar. Could you check the labels on the back of both routers?

Re: Black Hub Setting

Pnokio — Thu, 06 Jul 2023 13:22:48 GMT

Neither has anything on the front except TalkTalk.

The image is from my new unused one, and is identical to the one I'm using.

Re: Black Hub Setting

Debbie-TalkTalk — Thu, 06 Jul 2023 13:32:22 GMT

Hi Pnokio

If you remove the WIFI card then this information should show underneath.

Re: Black Hub Setting

Pnokio — Thu, 06 Jul 2023 13:43:04 GMT

This is the only instruction booklet I have, it does not mention WPS.

Re: Black Hub Setting

Chris-TalkTalk — Thu, 06 Jul 2023 14:42:23 GMT

If your router is like the one in the picture with the bronze behind the holes in the front then it's the sagemcom. If you can't access the hub's setting pages with the password on the back of the hub then you would need to reset the router to factory default settings.

Chris

Re: Black Hub Setting

Pnokio — Thu, 06 Jul 2023 14:50:03 GMT

It seems I am not the only one who does not know how to use WPS to set it up. None of the Router Names & passwords are being accepted.

Seems I am in a feedback loop.

Re: Black Hub Setting

Chris-TalkTalk — Fri, 07 Jul 2023 05:24:00 GMT

Hi Pnokio,

Could you take a look at the following help article and then if you need any further assistance please let us know - Wi-fi Set Up | How to Set Up TalkTalk Wi-Fi Hub | TalkTalk Help

Chris

Re: Black Hub Setting

Pnokio — Fri, 07 Jul 2023 09:17:34 GMT

This is what your link takes me to. It does not say what to do with my PC in this case a laptop. I.E. what page should I be on or does it connect all by itself?

@Chris-TalkTalk wrote:
Hi Pnokio,

Could you take a look at the following help article and then if you need any further assistance please let us know - Wi-fi Set Up | How to Set Up TalkTalk Wi-Fi Hub | TalkTalk Help

Chris

Connect using WPS

Wi-Fi Protected Setup (WPS) lets you easily connect network equipment like wireless printers to your router. Instead of manually typing in your Wi-Fi password, you can simply press the WPS button on your Wi-Fi Hub to connect your device. Here’s how to do it:

Follow the instructions that came with your device about connecting using WPS.
Press the WPS button on the back of your Wi-Fi Hub until the light on the front of your Wi-Fi Hub starts flashing amber.
When your device has connected to your Wi-Fi Hub, the light will turn solid white.
If the connection fails, the light will flash amber again before returning to solid white.
Wait until the light turns solid white and then try to connect again.

Re: Black Hub Setting

Chris-TalkTalk — Fri, 07 Jul 2023 09:20:15 GMT

Could I ask what exactly are you trying to do?

Chris

Re: Black Hub Setting

Pnokio — Fri, 07 Jul 2023 09:30:12 GMT

Contact someone who can understand a simple question. How do I set up my equipment using WPS. All you have done is tell me how to connect to my phone socket but not what to do with my PC.

Re: Black Hub Setting

Chris-TalkTalk — Fri, 07 Jul 2023 09:39:53 GMT

To connect your PC by wifi to you router you generally would just click on the network icon on the right of your windows task bar (bottom right of your screen) - click on your router in the list and then enter the wifi password when prompted

Chris