topic Re: 2 Weeks without internetn now in Broadband

2 Weeks without internetn now

timbash — Mon, 24 Jul 2023 18:56:13 GMT

I can connect to WiFi, you have checked the line multiple times over 2 weeks, you have replaced my router and still no internet. The system continually says there is no DNS server. This has to get sorted out.

Re: 2 Weeks without internetn now

Debbie-TalkTalk — Tue, 25 Jul 2023 06:28:20 GMT

Hi timbash

I'm sorry to hear this.

I've completed a line test and this is clear - No faults detected.

The line is showing in sync at the moment but I can see re connections on the line.

Is the connection dropping or are you not able to connect at all?

Is the new router connected at the test socket?

Re: 2 Weeks without internetn now

timbash — Tue, 25 Jul 2023 14:27:54 GMT

This has been going on for 3 weeks now. Everything appears fine except for no connection to the internet. A family friend came over yesterday, hooked his laptop up to the WiFi, it got an IP address and everything is fine on that side but there is no internet. We know everything appears fine on the line but for some reason it does not pick up a DNS. I even had him go into settings yesterday and changed one of the DNS servers to a Non Talk Talk one and still no internet access.

Re: 2 Weeks without internetn now

timbash — Tue, 25 Jul 2023 14:29:47 GMT

You really need to send someone out who can fix this. We know the lines are fine. We know it's not on the wifi side. Maybe your gateway is wrong? Do you want all the numbers from the router? Can you not connect to the router via back door and figure this out? 3 weeks is not acceptable, my mum feels isolated from the internet world at this point!

Re: 2 Weeks without internetn now

timbash — Tue, 25 Jul 2023 14:33:45 GMT

The connection on the router shows solid it shows it is connected to the internet, this is a replacement router that arrived last week. Again, 3 weeks without internet is not acceptable. Mulitiple phone calls, live chats, line tests, engineer coming to the house to check the lines.

Re: 2 Weeks without internetn now

ferguson — Tue, 25 Jul 2023 14:41:38 GMT

Have you tried connecting at the test socket as suggested by Debbie earlier?

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Re: 2 Weeks without internetn now

Chris-TalkTalk — Wed, 26 Jul 2023 07:54:00 GMT

Hi timbash,

Have you tried connecting the router to the test socket? Have you tried connecting a device to the router with an Ethernet cable to see if it's a wifi issue?

Chris