topic Re: talktalk hub black faulty in Broadband

talktalk hub black faulty

ronniebalfour — Wed, 19 Jul 2023 14:43:14 GMT

I can access the internet, but when I login into the router to configure my wifi setting etc, the router locks up.

only option is to reboot. this router is from my contract from 36 months ago. can you send me a replacement.

Re: talktalk hub black faulty

Gliwmaeden2 — Wed, 19 Jul 2023 15:26:38 GMT

@ronniebalfour, I'll move this to Broadband (from previous posts you are not on Full Fibre?).

Staff will let you know whether replacement of the router is necessary.

They'll be back on here Thursday / Friday.

Re: talktalk hub black faulty

Chris-TalkTalk — Thu, 20 Jul 2023 07:00:12 GMT

Hi Ronnie,

Can you try resetting the router to factory default settings and retest - Restore your router to factory settings - TalkTalk Help & Support

Chris

Re: talktalk hub black faulty

ronniebalfour — Mon, 24 Jul 2023 07:03:49 GMT

Hi Chris

Reset back to Factory setting, router isn't working correctly, very slow to apply my settings, and unable to nagivate properly through the advanced settings

to setup my port forwarding. Router is toast.

Please can you send me a replacement.

thanks Ronnie

Re: talktalk hub black faulty

Debbie-TalkTalk — Mon, 24 Jul 2023 07:17:16 GMT

Hi ronniebalfour

Apologies for this.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: talktalk hub black faulty

Debbie-TalkTalk — Wed, 26 Jul 2023 06:17:00 GMT

Hi ronniebalfour

Have you received the replacement router?

Re: talktalk hub black faulty

ronniebalfour — Thu, 27 Jul 2023 07:02:14 GMT

Morning Debbie

Yes and just set it up around 10mins ago

the router works now as expected, and the configuration menus nagivate much better, initial speed downstream is reporting around 29.5mbps lower than my old HG635, will this increase shortly?

thanks everyone for another great service help on this matter.

Ronnie

Re: talktalk hub black faulty

Chris-TalkTalk — Thu, 27 Jul 2023 07:24:54 GMT

Hi Ronnie,

Thanks for the update, yes you may see some improvement in speed over the next few days if the connection remains stable with a low error count

Chris

Re: talktalk hub black faulty

Anonymous — Tue, 01 Aug 2023 06:17:02 GMT

Morning,

How have you found the speeds over the last few days?

Thanks