topic Re: My Talk Talk Router in Broadband

My Talk Talk Router

Jowan51 — Tue, 25 Jul 2023 10:09:20 GMT

Hi Support,

My router has a burning smell comming from it.

It has not been renewed for 3 or 4 years and has been working fine, do you think it is safe to continue to use it or can you send me a replacement.

I add that it is in a well vented area.

Kind regards

John

Re: My Talk Talk Router

Karl-TalkTalk — Tue, 25 Jul 2023 10:37:39 GMT

Hi John,

Let's err on the side of caution and replace the router, I'll get one out to you.

Regards,

Karl.

Re: My Talk Talk Router

Jowan51 — Tue, 25 Jul 2023 11:00:17 GMT

Hi Karl,

Thats very kind of you

It's because of this level of support I have been with Talk Talk for over 10 years.

Kind regards

John

Re: My Talk Talk Router

Karl-TalkTalk — Tue, 25 Jul 2023 11:01:17 GMT

You're Welcome 🙂

Regards

Karl

Re: My Talk Talk Router

Anonymous — Thu, 27 Jul 2023 06:07:49 GMT

Morning,

Just checking back in to see how you're getting on?

Thanks 🙂

Re: My Talk Talk Router

Jowan51 — Thu, 27 Jul 2023 08:22:22 GMT

Hi Michelle,

Still awaiting delivery of my new Talk Talk router, but according to Yodel its still at there depot, but I'm sure they will deliver it dreckly 🤔 .

Thank you for your follow up post, I'll let you know when it arrives.

Kind Regards

John

Re: My Talk Talk Router

Anonymous — Thu, 27 Jul 2023 08:23:55 GMT

Morning,

No problem and thanks for confirming 🙂

Thanks

Re: My Talk Talk Router

Jowan51 — Thu, 27 Jul 2023 21:42:45 GMT

Hi Michelle,

Just to let you know the new router arrived at 7pm today (27th), I have it all mostly setup except for my front door camera which I will sort tomorrow.

It is all working well.

I would just like to say thanks for all the help and support from yourself, Karel and Talk Talk.

With Kind Regards

John

Re: My Talk Talk Router

Chris-TalkTalk — Fri, 28 Jul 2023 05:26:51 GMT

That's great news John, thanks for letting us know

Chris