topic Re: Broadband speed in Broadband

Broadband speed

Daryl — Mon, 24 Jul 2023 12:41:30 GMT

hi, can you confirm what broadband speed i should be able to get at my property please.

thanks

Re: Broadband speed

Debbie-TalkTalk — Mon, 24 Jul 2023 12:47:53 GMT

Hi Daryl

I'm just sending you a Private Message to confirm some details so we can check the predicted speed range for your line.

Thanks

Re: Broadband speed

Debbie-TalkTalk — Tue, 25 Jul 2023 06:08:03 GMT

Hi Daryl

I have replied to your Private Message.

Thanks

Re: Broadband speed

Daryl — Tue, 25 Jul 2023 12:58:55 GMT

all done

Re: Broadband speed

Debbie-TalkTalk — Wed, 26 Jul 2023 05:16:07 GMT

Hi Daryl

Thanks for confirming your details.

I've checked and the predicted speed range for your line is showing between 19.1 and 11.9mb, with a guaranteed minimum speed of 9.5mb.

Your line is currently in sync at 10.2mb.

Thanks

Debbie

Re: Broadband speed

Daryl — Wed, 26 Jul 2023 08:22:43 GMT

Thanks for that but am i able to get a better speed, as i have looked on the TT site and others (as my contract is coming up for renewal) and im getting told i should beable to get over 35mbps??

Thanks

Re: Broadband speed

Anonymous — Wed, 26 Jul 2023 08:25:42 GMT

Morning,

Can I just confirm, does your main socket have a test socket please? If it does then would it be possible to connect the microfilter, router and phone directly at the test socket so we can see if DLM makes any changes to the speed please?

Thanks

Re: Broadband speed

Daryl — Wed, 26 Jul 2023 08:53:31 GMT

i can do that tonight when i get home, and leave it in all day tomorrow.

Re: Broadband speed

Anonymous — Wed, 26 Jul 2023 08:55:58 GMT

Hello,

Ok thank you. We can then re-check the speeds over the next few days. It can take up to 48hrs for DLM to start making changes to the speed if the connection remains stable. Can I just ask, what are the fastest speeds that you've received with us?

Thanks

Re: Broadband speed

Daryl — Wed, 26 Jul 2023 09:23:08 GMT

so just to confirm, i need to take the lead from the top of the master socket and put it into the one behind the plate, and leave everything connected as it is.

speeds i would say top speed on a test would be 9mbps at the most.

Re: Broadband speed

Anonymous — Wed, 26 Jul 2023 09:26:13 GMT

Hi,

Yes if possible please can you connect the microfilter, router and phone (if you use a home phone) directly at the test socket behind the faceplate. There may be some wires connected behind the faceplate so we'd recommend gently moving the faceplate so not to disturb any internal wiring connected behind.

Thanks

Re: Broadband speed

Daryl — Wed, 26 Jul 2023 09:57:09 GMT

the main test socket is in my loft with a connection running to another socket in the lounge where the router/phone is connected, do i need to plug the router into the test sockets or can i just unplug the lead in the loft and plug into the test socket?

Re: Broadband speed

Chris-TalkTalk — Wed, 26 Jul 2023 10:24:19 GMT

Hi Daryl,

It would be better to connect the router to the test socket but you could initially just try connecting the extension lead to the test socket if it more convenient, and we'll see if there's any improvement

Chris

Re: Broadband speed

Daryl — Wed, 26 Jul 2023 10:40:58 GMT

thanks i'll confirm later once it has been done.

Re: Broadband speed

Chris-TalkTalk — Wed, 26 Jul 2023 10:41:46 GMT

OK thanks

Re: Broadband speed

Daryl — Wed, 26 Jul 2023 18:13:14 GMT

Wiring is now connect to test socket. Pics can be uploaded if you need to see anything.

ill await your findings.

Re: Broadband speed

Anonymous — Thu, 27 Jul 2023 05:42:02 GMT

Morning,

Thanks for the update. I've re-checked and I can see that the sync speed has increased slightly since your last post. We'll re-check this again in 24hrs to see if DLM has made any further changes to the speed.

Thanks

Re: Broadband speed

Chris-TalkTalk — Fri, 28 Jul 2023 05:16:34 GMT

Hi Daryl,

There have been no further changes so far, we'll check again on Monday

Chris

Re: Broadband speed

Anonymous — Mon, 31 Jul 2023 05:47:13 GMT

Morning,

I've re-checked again but there has been no further increase. Do you have a different router that you could test with please?

Thanks

Re: Broadband speed

Daryl — Mon, 31 Jul 2023 07:10:35 GMT

Hi, i dont have another Router?