topic router in Broadband

router

cv358nb — Mon, 31 Jul 2023 16:42:07 GMT

i have a D-Link-DSL-3782 and it keeps dropping out

Re: router

Anonymous — Tue, 01 Aug 2023 05:42:17 GMT

Hello,

Can you please update your community profile to include your:

Name
TalkTalk Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: router

Divsec — Tue, 01 Aug 2023 05:42:44 GMT

Hi @cv358nb your post has been escalated and you should hear soon in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here. Please don't post personal information here in the community

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: router

Anonymous — Wed, 02 Aug 2023 05:56:44 GMT

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

Re: router

AllyM — Sun, 06 Aug 2023 12:06:00 GMT

@cv358nb ,

Are you saying that you know for a fact that your router is at fault? Have you tried a different one? Have you considered that there may be an issue with the line affecting your service?

In any case, staff on here will be happy to look into it for you but you do need to update your details as others have previously advised otherwise they won't know who you are.

Re: router

Debbie-TalkTalk — Mon, 07 Aug 2023 05:26:59 GMT

Hi cv358nb

Do you still need help with this?