topic Re: no power going to the router in Broadband

no power going to the router

Blondie64 — Wed, 02 Aug 2023 15:11:29 GMT

We have recently had a move around and plugged the router in everything exactly the same, we have no power lights on the router , socket has been checked and electricity is on. The router is fairly old. Anyone know how to fix this?

Re: no power going to the router

KeithFrench — Wed, 02 Aug 2023 15:15:04 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: no power going to the router

Karl-TalkTalk — Thu, 03 Aug 2023 05:47:20 GMT

Can you check the hone number on your 'Community Profile' or add the account number as I'm unable to locate and details with the current info provided.

Thanks

Karl.

Re: no power going to the router

Blondie64 — Thu, 03 Aug 2023 14:22:34 GMT

I've added account number. Landline is on there already.

Re: no power going to the router

Chris-TalkTalk — Thu, 03 Aug 2023 14:44:54 GMT

OK thanks, is the landline number in your community profile, the number for the line with the faulty router?

Chris

Re: no power going to the router

Blondie64 — Thu, 03 Aug 2023 14:59:25 GMT

yes it is

Re: no power going to the router

Chris-TalkTalk — Fri, 04 Aug 2023 05:54:24 GMT

Thanks. Could you add the account holders address to the private notes section of your community profile

Thanks

Chris

Re: no power going to the router

Blondie64 — Mon, 07 Aug 2023 13:39:22 GMT

Address added to personal information as requested.

Re: no power going to the router

Blondie64 — Mon, 07 Aug 2023 13:39:48 GMT

Address added as requested .

Re: no power going to the router

Karl-TalkTalk — Mon, 07 Aug 2023 13:49:14 GMT

A replacement router is on the way now.

Regards,

Karl.