topic Re: Broadband speed after line fault fix in Broadband

Broadband speed after line fault fix

ab101 — Tue, 01 Aug 2023 11:37:07 GMT

Hi, I had a linefault which talktalk say is now rectified. However my broadband is now significantly slower than what it used to be, specifically the DSL connection status shows:

Line Quality

Upstream line rate (kbit/s):2696
Downstream line rate (kbit/s):17891
Upstream noise safety coefficient (dB):22.1
Downstream noise safety coefficient (dB):22.9
Upstream interleave depth:1
Downstream interleave depth:13
Line standard:VDSL2
Upstream line attenuation (dB):3
Downstream line attenuation (dB):10.4
Upstream output power (dBm):5.2
Downstream output power (dBm):12.7

Before my problems started, my upstream and downstream where just under 10000 and 40000.

I've tried the modem on the original socket and at the test master socket but there is no difference in the numbers.

Factory reset the router with no difference.

I understand that there is a 10 day "Line stabilisation period" on a new connection and the connection speeds have been slowly degrading over the last week or so until the line fault was fixed. Will the connection start to speed up again over time?

Thanks

Re: Broadband speed after line fault fix

Anonymous — Tue, 01 Aug 2023 11:38:38 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Broadband speed after line fault fix

ab101 — Tue, 01 Aug 2023 11:49:59 GMT

I've updated the profile. Thanks.

Re: Broadband speed after line fault fix

Anonymous — Tue, 01 Aug 2023 12:14:56 GMT

Good afternoon,

There is still a potential voice outage/incident showing at the moment which is under investigation. Can I just confirm, were you experiencing any issues with the voice service such as noise on the line or no dial tone? Is the voice service now ok and clear?

Thanks

Re: Broadband speed after line fault fix

ab101 — Tue, 01 Aug 2023 13:00:00 GMT

Oh okay I did n't realise that there was still a potential issue as the ticket was marked as fixed and was closed.

My initial problem was broadband was disconnecting which coincided with intermittent crackling on the line that eventally became permanant until there was no longer even a dial-tone but I would get some internet now and again.

This morning when the line fault was reported as being fixed there was still no dial tone. However when I disonnected and reconnected from the master socket the line came back but with some initial crackling which cleared up and the line is still clear as of now. Have had no issues with broadband so far other than the slower speed.

I hope that helps. Thanks again.

Re: Broadband speed after line fault fix

ab101 — Tue, 01 Aug 2023 13:01:59 GMT

Just to clarify by "no longer even a dial-tone" I meant that the voice line was dead, no crackling, nothing.

Re: Broadband speed after line fault fix

Anonymous — Tue, 01 Aug 2023 13:02:43 GMT

Hello,

Ok thanks for confirming. I will keep checking for an update on this incident and will post back as soon as this has been resolved. This could possibly affect the broadband connection/speed so once this has been fully resolved then we can focus on the broadband speed for you.

Thanks

Re: Broadband speed after line fault fix

Anonymous — Wed, 02 Aug 2023 05:41:48 GMT

Morning,

I've re-checked and the incident is still open so I will re-check this again later on this morning.

Thanks

Re: Broadband speed after line fault fix

ab101 — Wed, 02 Aug 2023 09:34:08 GMT

Hi, thanks for checking. This morning my broadband disconnected a couple of times, I picked up the line and the crackling has returned.

It may just be a coincidence but I suspect there may be an issue between the telephone pole and the overhead line that comes into my house as it was raining this morning and we've had a lot of rain in the last couple of weeks.

Thanks again.

Re: Broadband speed after line fault fix

Anonymous — Wed, 02 Aug 2023 09:38:02 GMT

Morning,

Thanks for the update. The incident raised which is under investigation is for a voice issue. Hopefully once this has been resolved then the broadband speeds will start to improve but we will check this for you.

Thanks 🙂

Re: Broadband speed after line fault fix

Anonymous — Wed, 02 Aug 2023 10:53:26 GMT

Hi,

Just to add, I will also be checking this again later today for a further update and will post back then.

Thanks

Re: Broadband speed after line fault fix

Anonymous — Wed, 02 Aug 2023 12:32:51 GMT

Good afternoon,

No additional updates on the fault as yet. I will re-check again first thing in the morning.

Thanks

Re: Broadband speed after line fault fix

ab101 — Wed, 02 Aug 2023 15:15:53 GMT

Thanks, I'm pretty much sure now this fault is affected by the weather. Once the wind had stopped today the crackling was gone and now we are seeing some heavy rain and light wind the crackling is back and the broadband connection has become unstable again. Is there any way to transmit this information to the engineers as if they arrive when the weather is calm I would n't want the chance of them reporting that there was no fault.

Re: Broadband speed after line fault fix

Anonymous — Thu, 03 Aug 2023 06:21:33 GMT

Morning,

Thanks for the additional information. I've passed this over for an Openreach line engineer to take a look and we will re-check tomorrow morning for an update. They may identify a separate issue or may advise that it's linked to this current incident/outage. We'll post back again as soon as we know more.

Thanks

Re: Broadband speed after line fault fix

Chris-TalkTalk — Fri, 04 Aug 2023 05:18:23 GMT

Hi ab101,

We've been advised by Openreach that this issue is linked to the current incident that Openreach are investigating. If you don't hear anything over the weekend can you bump the thread on Monday and we'll check for updates

Chris

Re: Broadband speed after line fault fix

ab101 — Sun, 06 Aug 2023 21:12:44 GMT

Hi, I've had no correspondance and the line is still faulty. There was wind and rain over the weekend so the line/broadband has been mostly unusable with disconnects every few minutes and the broadband slow deregrading in speed each time it came back.

Re: Broadband speed after line fault fix

Debbie-TalkTalk — Mon, 07 Aug 2023 05:53:57 GMT

Hi ab101

I can see that the fault was closed by Openreach on 04/08

Is this fault still present?

Re: Broadband speed after line fault fix

ab101 — Mon, 07 Aug 2023 09:04:42 GMT

Hi, yes the fault is still present. It is itermittent and seems to be connected to the weather.

Re: Broadband speed after line fault fix

Debbie-TalkTalk — Mon, 07 Aug 2023 09:13:10 GMT

Hi ab101

Apologies for this.

I've completed a line test and this is detecting a fault so I have escalated this back to Openreach as a repeat fault.

I will post back on this thread as soon as I receive additional updates.

Thanks

Re: Broadband speed after line fault fix

ab101 — Mon, 07 Aug 2023 15:01:56 GMT

Hi, it seems like we are going round in circles. I just checked track my fault and it says the the fault has been fixed but that is not the case as the line is still crackly, internet disconnects and is now at 799 kbit/s up 9583 kbit/s down.