topic Re: Router resetting itself in Broadband

Router resetting itself

BJones1 — Fri, 04 Aug 2023 15:06:45 GMT

My router keeps resetting itself.

This message is appearing in the user log:

1981-01-01 00:00:10 [Alert][Alarm-Log] AlarmID:104514,AlarmLevel:Alert,The system in the active area is damaged and has rolled back to the standby area 1981-01-01 00:00:10 [Error][Alarm-Log] AlarmID:104001,AlarmLevel:Error,Device reset. Cause: System reset unexpectedly, Terminal:OTHER

An engineer has been round and couldn't diagnose any faults with the line, but observed the behaviour described above. Could this be an issue with the router / firmware? I'm at a bit of a loss as to what to do next (the engineer was too).

Re: Router resetting itself

KeithFrench — Fri, 04 Aug 2023 20:51:27 GMT

Is there anything about Kernal panic in the logs?

Re: Router resetting itself

BJones1 — Sat, 05 Aug 2023 08:24:30 GMT

Hi Keith, thanks for responding. I don't see anything relating specifically to kernel panic, just the log entries I posted appearing multiple times. If I Google the error code, all of the results mention kernel panic though.

Re: Router resetting itself

KeithFrench — Sat, 05 Aug 2023 09:23:50 GMT

s it running firmware V1.06 then?

Re: Router resetting itself

BJones1 — Sat, 05 Aug 2023 15:58:30 GMT

Where do I find the firmware version?

Re: Router resetting itself

KeithFrench — Sun, 06 Aug 2023 12:02:07 GMT

It is listed as software version at:-

Dashboard > See Internet Settings > Manage advanced settings > System Info > Device Information

Re: Router resetting itself

Debbie-TalkTalk — Mon, 07 Aug 2023 05:55:21 GMT

Hi BJones1

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Router resetting itself

Debbie-TalkTalk — Tue, 08 Aug 2023 07:56:01 GMT

Hi BJones1

Do you still need help with this?

Thanks

Re: Router resetting itself

BJones1 — Thu, 10 Aug 2023 18:09:38 GMT

Thanks for the responses. Finally got through to someone who was able to help. Problem seems to have been rectified. No idea what the issue was, but it seems to be sorted.

Re: Router resetting itself

Karl-TalkTalk — Fri, 11 Aug 2023 06:26:31 GMT

Thanks for confirming.

Karl.