topic Re: Speed in Broadband

Speed

Pnokio — Fri, 04 Aug 2023 16:21:09 GMT

It's gone slow again.

Re: Speed

Anonymous — Mon, 07 Aug 2023 05:42:57 GMT

Morning,

I'm sorry for the delay. I've run a test on the line now which has detected a potential voice fault. Just to confirm, are you experiencing any issues with the voice service such as noise on the line or no dial tone? Is the router also connected to the test socket at the moment?

Thanks

Re: Speed

Pnokio — Mon, 07 Aug 2023 13:24:56 GMT

I got this in an email from TT on Friday evening.

Re: Speed

Pnokio — Mon, 07 Aug 2023 13:25:43 GMT

We've had a look at your connection and unfortunately found a problem between the exchange and your home, which could be causing issues with your service.

We'll send an Openreach engineer to fix the issue within the next 2-3 working days. Don't worry, you won't need to be at home for this, and there is no charge. We'll let you know as soon as it's fixed.

We're sorry for any inconvenience this has caused.

Re: Speed

Pnokio — Mon, 07 Aug 2023 13:28:38 GMT

Unable to reply to you.

It is being attended to. Openreach will call in 2-3 working days re my email from TT on Friday.

Re: Speed

Karl-TalkTalk — Mon, 07 Aug 2023 13:36:21 GMT

OK, please let us know what happens after the Openreach visit.

Karl

Re: Speed

Pnokio — Mon, 07 Aug 2023 15:04:08 GMT

I was given a link to TT using WhatsApp but will reply here as I find it easier.

Re: Speed

Anonymous — Tue, 08 Aug 2023 05:35:41 GMT

Morning,

No problem. Please let us know how you get on.

Thanks

Re: Speed

Pnokio — Tue, 08 Aug 2023 15:11:16 GMT

This is my latest post 08/08/2023 @ 16.10 hrs and the image shows its not been corrected yet.

Re: Speed

Anonymous — Wed, 09 Aug 2023 05:29:37 GMT

Morning,

Can I just confirm, have Openreach visited/been in contact?

Thanks

Re: Speed

Pnokio — Wed, 09 Aug 2023 09:00:20 GMT

I was sent a message that Openreach will be monitoring my line for next two days. It is not giving my advertised speed.

Image taken at 1000hrs 09/08/2023

Re: Speed

Anonymous — Wed, 09 Aug 2023 09:07:21 GMT

Morning,

Thanks for confirming. I've re-run the line test now which is still detecting a potential external line fault, the connection looks unstable and the sync speed is varying. Would it be possible to confirm if you are experiencing any issues with the voice service such as noise on the line or no dial tone before we re-raise this back to Openreach for further investigation?

Thanks

Re: Speed

Pnokio — Wed, 09 Aug 2023 09:13:50 GMT

I can confirm, I am not experiencing any issues with the voice service such as noise on the line or no dial tone.

Re: Speed

Anonymous — Wed, 09 Aug 2023 09:27:36 GMT

Hello,

That's great, thanks for confirming. As the line test has detected a possible copper line fault, I've re-raised this straight to Openreach and advised that this is a repeat fault. The engineer will then check the line outside the property. We'll monitor and will post back as soon as we receive an update back from Openreach.

Thanks

Re: Speed

Pnokio — Wed, 09 Aug 2023 09:53:13 GMT

When I answered your last question, I now realise you were talking about my house phone. As I don't use it, I called 03451 720088.

The line was very noisy and never got through as I was unsure of how to use it.

I also have this on my mobile phone, again I don't know how to.

Re: Speed

Anonymous — Wed, 09 Aug 2023 09:58:29 GMT

Hello,

As the line test has detected a potential copper line fault then hopefully once this is resolved then the line should also be clear of any noise too as this will affect the broadband speed and stability. I'll check first thing tomorrow morning for an update on the fault. I just did a quick check and it's still with Openreach at the moment so hopefully there will be an additional update soon.

Thanks

Re: Speed

Anonymous — Thu, 10 Aug 2023 05:37:33 GMT

Good morning,

We've received an update to advise that Openreach have cleared the fault. I've re-run the line test again now and this is now showing clear. What speeds are you currently seeing at the moment please?

Thanks

Re: Speed

Pnokio — Thu, 10 Aug 2023 11:55:04 GMT

At 1300hrs on 10/08/2023 I am getting
30.04 mbps + 4.6 mbps

Re: Speed

Anonymous — Thu, 10 Aug 2023 12:02:37 GMT

Hello,

Thank you for confirming. Is this what you were seeing previously before the speed dropped or was the speed higher than this?

Thanks

Re: Speed

Pnokio — Thu, 10 Aug 2023 12:10:47 GMT

My speed was higher approx 36mbps and was sent a Huawei router that I cant get to work.