topic Re: Broadband speed contract failure post openreach fixing telephone cableing in Broadband

Broadband speed contract failure post openreach fixing telephone cableing

jiml13 — Mon, 07 Aug 2023 21:49:35 GMT

Present contract:- Fibre65, TV & Unlimited tel.

5 Aug p.m. Lost telephone and broadband connections - thought I would wait to morning to see if fixed!!

6 Aug a.m. Reported loss of telephone ref 13233882. Broadband has been constant 42 down 18 up past 20 months (meeting present 18month contract of declared minimum speed of 35 down).

On reporting failure of tel connection. noted broadband speed had dropped to 27 down 12 up. Response, post Talktalk tests, problem with box to house cabling which Openreach engineer will be addressing.

7 Aug a.m.- Openreach replacement of external cabling fixed the telephone connection; loss of broadband speed remained - Openreach engineer informed of loss of broadband speed. I was informed he would check the past 45days speed against present.

7 Aug p.m.- received e-mail closing the reported fault but, if needed, to live chat with one of the Talktalk team. Latest Speedtest shows 28 down 18 up - now have a working tel connection but broadband speed now fails to meet the contract.

Please fix broadband speed

Re: Broadband speed contract failure post openreach fixing telephone cableing

Gliwmaeden2 — Mon, 07 Aug 2023 22:39:52 GMT

Have you tried switching off the router for fully 30 minutes, @jiml13 ?

After doing that, leave it on.

Staff will reply during the day - you may need to be around to plug it in at the test socket etc.

Re: Broadband speed contract failure post openreach fixing telephone cableing

Anonymous — Tue, 08 Aug 2023 06:37:20 GMT

Morning,

I'm sorry to hear this. I've run a test on the line now which hasn't detected a fault. Could you try powering down the router for a full 30 minutes please and then run another speed test as this will reset the current session and can often increase the throughput speeds. Please let us know how you get on.

Thanks

Re: Broadband speed contract failure post openreach fixing telephone cableing

jiml13 — Tue, 08 Aug 2023 10:18:42 GMT

Morning all

Having been a PC/net user for the last 25 odd yrs & previously switching everything off for 5 mins, checking all the pc/router connecting cables I didn't hold out much hope on the 30mins router switch off.

However, switched off the router and unplugged, left for an hour. Reconnected> switched on> all online> did speed test. Result is far better than expected 51 down 19 up & changing the cable by Openreach has cut ping time down from 21ms to 12ms. I expect the speed to slow down bit to stabilise, but I now feel I can shut the initial problems down - well done all & thank you.

Re: Broadband speed contract failure post openreach fixing telephone cableing

Chris-TalkTalk — Tue, 08 Aug 2023 10:54:55 GMT

That's great news, thanks for letting us know 🙂

Chris

Re: Broadband speed contract failure post openreach fixing telephone cableing

Gliwmaeden2 — Tue, 08 Aug 2023 11:21:03 GMT

Glad to hear, @jiml13! 😊