topic Re: No power to powerline adaptor in Broadband

No power to powerline adaptor

Fay23 — Thu, 03 Aug 2023 16:20:28 GMT

One of my powerline adaptors has stopped working and I therefore can't use one of my TalkTalk TV boxes. There is no power to the adaptor, how do I get a replacement? I've tried calling TalkTalk support 4 times over the past week and I am rudely cut off each time with a pre-recorded voice saying to go online to solve the problem. Live chat doesn't seem to be working either. How do I get the faulty powerline adaptor replaced?

Re: No power to powerline adaptor

Karl-TalkTalk — Fri, 04 Aug 2023 06:13:35 GMT

Can you please add your home phone number or Account number to your Community Profile.

We will not attempt to call you, this is so we can locate your account and run tests on your line if you are reporting a fault.

We will then reply via this thread in our Community with any further advice or next steps.

If unsure of your phone number, and if your line is working simply dial 17070 from your land line phone and this will confirm the number for you. Alternatively these details can be found within My Account online or may be on the heading of any paperwork you have received.

Please post back on this thread when this has been done.

Thanks

Karl.

Re: No power to powerline adaptor

Anonymous — Wed, 09 Aug 2023 07:27:09 GMT

Hello,

Do you still need assistance with this?

Thanks