topic Re: Cannot refresh social apps on wifi in Broadband

Cannot refresh social apps on wifi

Gogs1974 — Sat, 05 Aug 2023 23:09:40 GMT

Social media apps won't refresh over wifi on my iphone - it's not the phone as i've just got a new one and have same problem - it's not controls on my phone contract as the apps work on 4g. It's not wifi in general as other with wifi providers I have no problem. I have no content controls switched on on my TalkTalk account, yet i have to switch to 4g to get these apps to work. The apps i know which are affected are snapchat and pinterest. Please advise how to fix this, it's been going on for weeks / months now, seemingly since around the time i was switched to full fibre broadband

Re: Cannot refresh social apps on wifi

Debbie-TalkTalk — Mon, 07 Aug 2023 05:29:38 GMT

Hi Gogs1974

Have you checked to see if HomeSafe/KidsSafe has been switched on?

HomeSafe - An Overview

Re: Cannot refresh social apps on wifi

Gogs1974 — Tue, 08 Aug 2023 19:08:34 GMT

yes, I've checked and it's off according to my settings. Youtube is another app not working

Re: Cannot refresh social apps on wifi

Debbie-TalkTalk — Wed, 09 Aug 2023 05:36:47 GMT

Hi Gogs1974

Ok thanks for confirming.

Please can you try factory resetting the router (pin hole reset for ten seconds)

Re: Cannot refresh social apps on wifi

Anonymous — Thu, 10 Aug 2023 07:22:50 GMT

Morning,

How are you getting on? Did you have a chance to try the factory reset of the router?

Thanks

Re: Cannot refresh social apps on wifi

Gogs1974 — Thu, 10 Aug 2023 11:20:27 GMT

yes, nothing has changed, still the same issue

Re: Cannot refresh social apps on wifi

Anonymous — Thu, 10 Aug 2023 11:38:30 GMT

Hello,

Thanks for confirming and I'm sorry to hear this. Would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Cannot refresh social apps on wifi

Gogs1974 — Thu, 10 Aug 2023 18:02:35 GMT

thank you, i will bear this in mind. I have another route to go down first before i do that though as i am part of a market research group whereby i have another router between yours and my devices to collect usage data from me, and as yet i cannot rule out that it may be their equipment causing the issue, once they have been in contact, I will confirm either way on here

Re: Cannot refresh social apps on wifi

Karl-TalkTalk — Fri, 11 Aug 2023 06:32:39 GMT

No Problem 🙂

We are here when you need us.

Karl

Re: Cannot refresh social apps on wifi

Ash8989 — Mon, 29 Jul 2024 11:13:40 GMT

Mine is the exact same! Drives me nuts! Have to turn off the WiFi on my phone

Re: Cannot refresh social apps on wifi

Debbie-TalkTalk — Mon, 29 Jul 2024 11:51:07 GMT

Hi @Ash8989

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks