topic Re: BT Wholehome WiFi Premium network not working in Broadband

BT Wholehome WiFi Premium network not working

MarkJ48 — Mon, 14 Aug 2023 10:52:53 GMT

As with several other users by BT Wholehome WiFi Premium network has stopped working since the router firmware upgrade last month. I see that this has been fixed by reinstating the previous firmware. Can this be done for me please? What information do you need in order to put this right?

Re: BT Wholehome WiFi Premium network not working

Anonymous — Mon, 14 Aug 2023 10:54:07 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: BT Wholehome WiFi Premium network not working

MarkJ48 — Mon, 14 Aug 2023 11:00:51 GMT

I have now updated my details as you requested.

Re: BT Wholehome WiFi Premium network not working

Anonymous — Mon, 14 Aug 2023 11:05:32 GMT

Good afternoon,

Thank you. I've checked and the router currently has the correct version of firmware which should work. Can I just confirm, when did you last test this?

Thanks

Re: BT Wholehome WiFi Premium network not working

MarkJ48 — Mon, 14 Aug 2023 11:43:08 GMT

Thank you Michelle

I checked before the weekend. However, I have now reset up the BT network and it is working . Thank you for your help.

Can you tell me whether this is this an issue that is likely to recur in the future?

Re: BT Wholehome WiFi Premium network not working

Anonymous — Mon, 14 Aug 2023 11:45:29 GMT

Hello,

I'm glad to hear this and thanks for confirming 🙂 It was related to our new firmware, however the team are aware of this so this shouldn't happen again. Please let us know if you need any further assistance.

Thanks