topic Re: Wi-fi connection to mobile phone. in Broadband

Wi-fi connection to mobile phone.

johand — Mon, 14 Aug 2023 14:47:59 GMT

I have desk top computer, laptop and android mobile phone. Recently mobile phone is unable to receive wi-fi signal outside my home. When doing a connection check I was told that signal to desk top computer fine but to laptop & mobile phone signal was intermittent. Recommendation was to disconnect one of the items.

All 3 have connected perfectly well up until a few weeks ago. What is happening to my wi-fi signal?

Re: Wi-fi connection to mobile phone.

Divsec — Mon, 14 Aug 2023 16:28:04 GMT

Hi @johand could you clarify where in relation to your home you are when the WiFi signal fails to connect to your phone? Are you in the garden, the town centre or a different County? Regardless of my poor attempts at wit your post has been escalated and you should hear soon.

Re: Wi-fi connection to mobile phone.

Anonymous — Tue, 15 Aug 2023 05:28:03 GMT

Morning,

I'm sorry to hear this. Would you like us to try switching the wifi optimisation off to see how the wireless connection compares?

Thanks

Re: Wi-fi connection to mobile phone.

johand — Wed, 16 Aug 2023 10:32:34 GMT

Hi Michelle, not only can I not get wifi connection to my mobile phone outside my home but now cannot receive verification codes to my mobile when trying to make payments via my desktop computer in my home. Really need someone to sort out these issues please.

Re: Wi-fi connection to mobile phone.

Chris-TalkTalk — Wed, 16 Aug 2023 12:06:36 GMT

Hi johand

Just a couple of things to try. Could you switch your router off for 30 minutes then switch back on. Could you also reboot your mobile phone. Once you've done this could you retest and let us know if you are still experiencing the problem

Chris

Re: Wi-fi connection to mobile phone.

johand — Thu, 17 Aug 2023 11:54:38 GMT

Hi Chris, tried your suggestion of switching off router for 30 mins, switching back on & rebooting phone but sadly had no effect on the problem.

I emailed the computer co. who set up my desktop computer and he said that if 2 of the three devices are struggling with Wi-Fi, it is mre likley that they have something in common that share the same problem - that is, the router. Could be that the Wi-Fi part of the router could be failing.

Info on back of router is FAST5364-3TB S/N N7190804N013031. Are you able to check wi-fi part of the router or do I need new router@

Josie Hand

Re: Wi-fi connection to mobile phone.

Chris-TalkTalk — Thu, 17 Aug 2023 12:01:16 GMT

Hi johand,

Thanks for trying that. I think it's unlikely that the wifi part of the router is failing but it could be a software issue so could you try resetting the router to factory default settings, this should resolve any software issues

Restore your router to factory settings - TalkTalk Help & Support

Chris