topic Cancellation Acknowledgement Email? in Broadband

Cancellation Acknowledgement Email?

1zhen — Thu, 17 Aug 2023 10:56:48 GMT

Hi,

I just called in to Talktalk to cancel my plan on 15 August, and I have yet to receive a cancellation acknowledgement email, even though I was told over the phone that the email will be sent to me. I could still access my Talktalk account after 2 days. How long is the wait for the confirmation of the cancellation of Broadband plan with Talktalk?

Re: Cancellation Acknowledgement Email?

Arne-TalkTalk — Thu, 17 Aug 2023 11:35:24 GMT

Hi @1zhen

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards