topic Re: Router lost power in Broadband

Router lost power

Tosishetinca — Fri, 18 Aug 2023 19:43:48 GMT

My router suddenly lost power this afternoon. The front light is off and it doesnt power up even if I use other wall sockets. I have taken some pictures, which I have attached to help identify the router. I would be grateful for your help with this.

Re: Router lost power

Divsec — Sat, 19 Aug 2023 06:28:10 GMT

Hi @Tosishetinca your post has been escalated and you should hear Monday the team here work weekdays.

Re: Router lost power

Anonymous — Mon, 21 Aug 2023 05:57:00 GMT

Good morning,

I'm sorry to hear this. Can I just confirm, have you now been able to connect since your last post?

Thanks

Re: Router lost power

Tosishetinca — Tue, 22 Aug 2023 18:32:36 GMT

Hi Michelle, I have connected using an old router that I have. I would appreciate a replacement TalkTalk router though.

Re: Router lost power

Karl-TalkTalk — Wed, 23 Aug 2023 06:27:08 GMT

A router is on the way to you.

Regards,

Karl.

Re: Router lost power

Tosishetinca — Wed, 23 Aug 2023 17:24:34 GMT

Thankyou Karl.

Re: Router lost power

Karl-TalkTalk — Thu, 24 Aug 2023 06:38:43 GMT

You're Welcome 🙂

Regards

Karl