topic Re: Internet Drops almost everyday in Broadband

Internet Drops almost everyday

SpookyChick90 — Fri, 18 Aug 2023 11:02:20 GMT

So i been with Talk Talk for last 2 years in June my contract finished but I decided to stay and just like that around week or so my Internet connection stopped working imagine the frustration, long story contestant phonecalls and always the same procedures,re starting modem etc . Open reach engineer came fixed the master socket ...in the same day in the evening inernet dropped again,called talk talk again telling me that I have restart my device ...after some time connection was fine 🙂 today morning again no Internet!I have a Open Reach model MT992 modem which is connected to my router. Anyone had this problem?Talk talk refused to supply Me in new modem as apparently Engineer didn't included it in the notes....

Re: Internet Drops almost everyday

KeithFrench — Sat, 19 Aug 2023 11:59:13 GMT

Please can you answer these questions:-

Which make/model of router do you have?
When you have this problem, what is the state of the light(s) on it?
Does it affect wired (Ethernet) connections as well as wireless ones?

Re: Internet Drops almost everyday

Anonymous — Mon, 21 Aug 2023 05:19:20 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks