topic Re: Cant add port forward in Broadband

Cant add port forward

john9871234 — Thu, 17 Aug 2023 06:55:03 GMT

Despite already having multiple port forwards set up I am now getting an error as seen in the screenshot. The device I am attempting to port forward is the exact device I have already successfully completed port forwarding on in the past.

Any advice?

Re: Cant add port forward

Anonymous — Thu, 17 Aug 2023 06:58:52 GMT

Morning,

@KeithFrench - Would you be able to offer any advice please?

Thanks

Re: Cant add port forward

KeithFrench — Thu, 17 Aug 2023 07:46:52 GMT

Hi @john9871234

@Anonymous has asked me to help you.

You can forward multiple rules for different ports to the same IP address, I do this most of the time.

Please can you try a factory reset of the router's configuration and try again?

Thanks.

Re: Cant add port forward

john9871234 — Fri, 18 Aug 2023 22:49:16 GMT

I've done this a factory reset and now I can't add any ports?

What should I do now???

Re: Cant add port forward

KeithFrench — Sat, 19 Aug 2023 07:42:38 GMT

What hardware revision is your router? It might be linked to another port forwarding problem, but that one is a bit different.

Re: Cant add port forward

john9871234 — Sat, 19 Aug 2023 08:46:26 GMT

Hardware Version FAST5364

Software Version SG4K100174

Re: Cant add port forward

KeithFrench — Sat, 19 Aug 2023 08:51:43 GMT

No, that is the model number, the hardware revision is likely to be either 3.0 or 4.0.

Now that you can't add any rules is the error message still the same?

Re: Cant add port forward

john9871234 — Sat, 19 Aug 2023 09:10:22 GMT

Speaking to customer support and they are telling me that I must be a business customer for port forwarding to work as it is something they do not support for residential customers

Re: Cant add port forward

KeithFrench — Sat, 19 Aug 2023 11:50:52 GMT

That is absolute rubbish. Please can you answer my questions in the previous post.

Re: Cant add port forward

john9871234 — Sat, 19 Aug 2023 11:58:27 GMT

I don’t know where to find that info if it helps I only signed up this year I’ve attached some pictures of it

Re: Cant add port forward

KeithFrench — Sat, 19 Aug 2023 12:03:13 GMT

If you login into the router & go to:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Device Info > General

In the Device info section, the hardware version is quoted there.

Now that you can't add any rules is the error message still the same?

Re: Cant add port forward

john9871234 — Sat, 19 Aug 2023 12:21:40 GMT

This is all the info I've got.

Also exactly the same error.Screenshot

Re: Cant add port forward

KeithFrench — Sat, 19 Aug 2023 12:26:27 GMT

Then you must have an old hardware revision pre v3. I think the best way forward is to get a new router sent out to you. I'll ask TalkTalk to arrange this when they are back on Monday.

Re: Cant add port forward

Anonymous — Mon, 21 Aug 2023 05:21:16 GMT

Morning,

Just to confirm, would you like us to send a replacement router for testing purposes to rule this out? We would also send a router returns bag so that one of the routers can be returned.

Thanks

Re: Cant add port forward

john9871234 — Mon, 21 Aug 2023 05:55:16 GMT

Yes please and if it works with the new one I will return the faulty one

Re: Cant add port forward

Anonymous — Mon, 21 Aug 2023 06:54:45 GMT

Hello,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Re: Cant add port forward

john9871234 — Mon, 21 Aug 2023 07:10:23 GMT

Michelle. I've done that for you.

Re: Cant add port forward

Karl-TalkTalk — Mon, 21 Aug 2023 08:49:03 GMT

Replacement router is on the way.

Regards,

Karl.

Re: Cant add port forward

john9871234 — Thu, 24 Aug 2023 06:46:26 GMT

Despite what customer support has claimed about port forwarding. It is now working with the new router.

Thanks for your assistance. I will post the old router back.

Re: Cant add port forward

Karl-TalkTalk — Thu, 24 Aug 2023 06:47:10 GMT

No Problem 🙂

Karl