topic Re: Broadband speed stability in Broadband

Broadband speed stability

GaryNR32 — Tue, 22 Aug 2023 09:29:32 GMT

Good morning,

I'm getting variable download performance with my TalkTalk broadband.

Earlier today it was very sluggish and now it's fine. This has been happening on/off over the last week or so.

Any suggestions as to why?

Thanks

Gary

Re: Broadband speed stability

Gliwmaeden2 — Tue, 22 Aug 2023 11:03:48 GMT

This could be related to the problem with the phone line that you reported here, @GaryNR32:

https://community.talktalk.co.uk/t5/Home-Phone/No-dial-tone-for-landline-broadband-working-fine/td-p/2986195

Important to have these issues looked into together.

Re: Broadband speed stability

GaryNR32 — Thu, 24 Aug 2023 10:04:02 GMT

Hello TalkTalk,

Can I have some response on this please? Just done another speed test and it's down to 22Mbps from a guaranteed 41Mbps...

My router is < five yards from my laptop and the BB download speed was 44Mbps the other night!

I look forward to your response.

Gary

Re: Broadband speed stability

Karl-TalkTalk — Thu, 24 Aug 2023 10:54:35 GMT

are your devices using wifi when checking your speeds?

Karl

Re: Broadband speed stability

GaryNR32 — Thu, 24 Aug 2023 11:12:28 GMT

Hi Karl,

There are no other devices connected to the wifi, just my Mac.

Just run another speed test at 12:10 and it's 21Mbps download, 8Mbps upload.

I have to use my Three mobile tethering sometimes....

Thanks

Gary

Re: Broadband speed stability

Karl-TalkTalk — Thu, 24 Aug 2023 11:48:06 GMT

Your current router is a little dated, so I want to swap this out to see if this helps.

A new one is on the way.

Karl.

Re: Broadband speed stability

GaryNR32 — Thu, 24 Aug 2023 11:54:53 GMT

Thanks Karl, as you say, it is a bit old.... I think it's steam powered! 🙂

Will give it a go as soon as I get it.

BTW, my VPN connection just dropped, are TalkTalk doing any BB testing etc?

Thanks again

Re: Broadband speed stability

Karl-TalkTalk — Thu, 24 Aug 2023 12:05:59 GMT

None that I'm aware of.

Karl.

Re: Broadband speed stability

Gliwmaeden2 — Thu, 24 Aug 2023 17:27:13 GMT

Any improvement with speeds since the problem with the phone line got sorted this afternoon, @GaryNR32?

https://community.talktalk.co.uk/t5/Home-Phone/No-dial-tone-for-landline-broadband-working-fine/td-p/2986195#M155264

Re: Broadband speed stability

GaryNR32 — Fri, 25 Aug 2023 07:42:09 GMT

No, the speed tests go from 21mbps <=> 41 mbps , and seem to vary from minute to minute.

I've been sent a new router so we shall see if that helps.

Thanks for asking.

Re: Broadband speed stability

GaryNR32 — Fri, 25 Aug 2023 12:38:51 GMT

Just received my new router, and have installed it.

Initial test is very good, speed is up to 46Mbps download.

Thanks!!!!

Re: Broadband speed stability

Karl-TalkTalk — Fri, 25 Aug 2023 13:37:21 GMT

That's good news, glad the new router has helped.

Karl.