topic YouTube, Instagram and Facebook issue in Broadband

YouTube, Instagram and Facebook issue

Jackg_ — Fri, 25 Aug 2023 17:25:32 GMT

Hi. Generally had a good experience with TalkTalk till now, but currently having a problem with the above services not displaying photos, videos or loading at all.

Spoke to a chat representative who asked about resetting the router etc but to no avail. Openreach supposedly fixed a fault with our connection earlier in the week, but not sure if this was related - either way, doesn't seem to have had an impact.

The services work fine when on mobile data and other WiFi networks, for the record, so must be our broadband connection.

Also, we have had the same router for nearly 7 years now. It gets very hot and the WiFi connection coverage is getting worse and worse, however I'm told consistently that we are not able to receive a new one. Not sure if the first fault is linked to this, but beginning to lose patience with everything now. Anyone got any advice here?

Re: YouTube, Instagram and Facebook issue

Gliwmaeden2 — Fri, 25 Aug 2023 18:34:26 GMT

Check the Homesafe settings, @Jackg_:

https://community.talktalk.co.uk/t5/Articles/How-to-turn-off-homesafe/ta-p/2205184

Having said that, Homesafe sometimes goes rogue anyway and blocks social media at times regardless of settings.

Staff will reply during the day, Monday to Friday, but for them to identify your account, please add your Talktalk landline number or account number to Personal Information.

Go via your avatar/name; settings. SAVE CHANGES.

Staff must have this information to assess the issue with your router.

Look out for their response after the weekend (possibly after the Bank Holiday).

Re: YouTube, Instagram and Facebook issue

Karl-TalkTalk — Mon, 28 Aug 2023 07:36:43 GMT

As advised, check your HomeSafe settings in My Account and make sure that any settings are turned off.

If they are all off, let me know.

Regards,

Karl.

Re: YouTube, Instagram and Facebook issue

Anonymous — Wed, 30 Aug 2023 07:08:20 GMT

Morning,

How are you getting on?

Thanks

Re: YouTube, Instagram and Facebook issue

Jackg_ — Wed, 30 Aug 2023 13:06:30 GMT

Hi Michelle,

Checked the settings and HomeSafe is off. The problem persists.

Thanks

Re: YouTube, Instagram and Facebook issue

Chris-TalkTalk — Wed, 30 Aug 2023 14:12:49 GMT

Hi Jack,

Could you switch your router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris