topic Re: Router issues? in Broadband

Router issues?

MeAnnWilliams — Wed, 23 Aug 2023 17:42:38 GMT

Hi collective hive 😀

So I have an issue, please be patient while I try to put it all together ...

First - I work from home full time. I have the computer and office phone through my Talk talk Router ( it's a SIP phone/ VOIP phone - been told to tell you that , don't know what it means!)

I've been having lengthy issues with my office phone ( not my TalkTalk landline) which has two lines on it - one of the lines drops out when more calls come in on the office number..the other line is fine.. our IT person remotely got on my computer and asked to check the Router etc. Which she did..

She couldn't find a lot wrong but what she did find was the following -

The status on the screen kept saying the WiFi + Internet was dropping out when it couldn't have been as I had the computer + phone working fine and the WiFi was ok on my mobile. Also the router has it's usual white light showing. The IT lady also said she was connected and it certainly wasn't dropping.

It did this several times - but then changed to being on each time.

Also it showed the router had only been on for 11 hrs. she asked if I had rebooted it or if we had had a power cut.

I remembered while watching TV last night it dropped out, then came back.

This leads me into the 2nd issue.

The TV drops out fairly often, then comes back.

We do not have many items on the router, just the TV of an evening and during the daytime my work computer with the phone. We do not upload anything like films etc. Or do any gaming ( I'm not boring honest!!)

The WiFi is for my mobile phone and that's it really, I have a WiFi connected printer but I only have that on when I need it.

So dear helpers in the community - your thoughts please.

Re: Router issues?

Karl-TalkTalk — Thu, 24 Aug 2023 07:14:27 GMT

Can't see any issues with the connection remotely, so lets swap out the router, just to make sure it's not that at fault. I'll get a replacement out to you.

Karl.

Re: Router issues?

MeAnnWilliams — Fri, 25 Aug 2023 18:11:32 GMT

Wow ! What a service thankyou so much .

It arrived today

We'll set up up over the weekend.

Re: Router issues?

MeAnnWilliams — Sat, 26 Aug 2023 10:17:36 GMT

@Karl-TalkTalk

New Router is installed and everything working .

I'll see how it is when I'm back at work on Tuesday.

Thankyou so much for your help 😍

Re: Router issues?

Karl-TalkTalk — Mon, 28 Aug 2023 06:59:21 GMT

You're Welcome 🙂

Regards

Karl

Re: Router issues?

Anonymous — Wed, 30 Aug 2023 07:09:53 GMT

Morning,

Just checking back in to see how the connection has been?

Thanks

Re: Router issues?

MeAnnWilliams — Thu, 14 Sep 2023 19:29:09 GMT

I think it's ok. Thankyou

Work's IT dept hasn't got onto my computer via teams sharing so can't answer on what they saw on the last router

Re: Router issues?

Debbie-TalkTalk — Fri, 15 Sep 2023 05:10:39 GMT

Hi MeAnnWilliams

Thanks for your reply.

If you do experience any further issues then please let us know.

Debbie