topic Re: Internet speed halved after outage in Broadband

Internet speed halved after outage

ry00000 — Fri, 25 Aug 2023 15:09:06 GMT

Hi,
2 days ago, precisely at midnight, connection went down and restored by itself during the night.
Since then my speed has gone down from 76mbit to 37mbit.
I'm very confident the issue is not on my side.

What I tested so far
- reset the router, check the cables
- disconneted all the appliances and tested only with one device via wifi and ethernet
- use multiple internet websites to check the speed
- router dashboard shows Upstream line rate kbit: 20000 - Downstream line rate kbit: 79650
- tested the speed in different times of the day, same consistent result

Feeling is this is bandwidth throttling or wrong setting on provider's side. Even weirder it happened right after connectivity outage.

Anyone experiencing the same? Can this be reviewed by TalkTalk engineers?

Thanks

Re: Internet speed halved after outage

Divsec — Sat, 26 Aug 2023 06:38:30 GMT

Hi @ry00000 your post has been escalated and you should hear Monday whilst waiting it is worth powering down the router and waiting 30 minutes before restarting. Only Once!

This Is frequently beneficial.

Good luck

Re: Internet speed halved after outage

ry00000 — Sat, 26 Aug 2023 08:41:32 GMT

Thank you Divsec, appreciated. Will do and let you know.

Re: Internet speed halved after outage

ry00000 — Sat, 26 Aug 2023 08:42:12 GMT

Thank you. Will try and keep you posted.

Re: Internet speed halved after outage

Karl-TalkTalk — Mon, 28 Aug 2023 07:43:26 GMT

How are your speeds after the 30 minute powerdown. I'm showing Sync at 78mb.

Karl.

Re: Internet speed halved after outage

ry00000 — Tue, 29 Aug 2023 12:58:11 GMT

Hi,

yes, router has been offline today from 13:20 to 13:50, however speed is still capped.

I've done the same tests as per my main post.

Whatever I test with multiple devices, download speed result is always the same: 37mbit

Thanks

Re: Internet speed halved after outage

Karl-TalkTalk — Tue, 29 Aug 2023 13:12:05 GMT

Can you run a wired tract to www.google.co.uk and send this to me.

Karl

Re: Internet speed halved after outage

ry00000 — Tue, 29 Aug 2023 16:41:49 GMT

Hi Karl,

it seems the speed issue is now fixed.

I restarted the router one more time and I can now use the whole bandwidth.

Thank you for your support

Re: Internet speed halved after outage

Anonymous — Wed, 30 Aug 2023 05:22:19 GMT

Morning,

I'm glad to hear this and thanks for confirming 🙂

Thanks