topic Re: Internet speed in Broadband

Internet speed

Wendy012 — Fri, 25 Aug 2023 08:38:12 GMT

My speed is running Terrible.. See Below.. This needs to be sorted from your end.. Can you please sort this out for me.. Thanks, Wendy..

Speed to your device

Status: Poor

8 Mbps download

15 Mbps upload

The guaranteed download speed to your home TalkTalk router is 59 Mpbs

Re: Internet speed

KeithFrench — Fri, 25 Aug 2023 10:05:33 GMT

If the speed to your device is poor, this may not be TalkTalk's fault, but does need investigation.

If you log into your router, what does it show the internet speed as? This is often in the main dashboard area, if you have one of the Wi-Fi hubs.

If you do not know how to do this, please can you tell me the make/model of the router that you have?

What sort of device is it that is reporting the speed as poor & how does it connect to the router - via a wired (Ethernet) or wireless connection?

Re: Internet speed

Anonymous — Wed, 30 Aug 2023 07:11:47 GMT

Hello,

How are you getting on? Do you still need assistance with this?

Thanks