topic Re: Unable to Broad band on my Hitachi tv in kitchen in Broadband

Unable to Broad band on my Hitachi tv in kitchen

peterfromthelittlelodge — Wed, 30 Aug 2023 14:09:19 GMT

Can any one give me a phone number to talk with a real person at talktalk.

I think I need a new router but can't get past a robot!

Thank you

Peter Davenport

Re: Unable to Broad band on my Hitachi tv in kitchen

Divsec — Wed, 30 Aug 2023 19:24:35 GMT

Hi @peterfromthelittlelodge best route is here, and your post has been escalated and you should hear tomorrow.

In the meantime please add your landline phone number to your community profile

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Unable to Broad band on my Hitachi tv in kitchen

fr8ys — Wed, 30 Aug 2023 19:26:04 GMT

Do other devices connect via WiFi?

Why do you think the router is at fault?

Is it a new TV or have they previously been connected?

What have you tried to get the 2 to connect?

Reset the router? If not try this by pushing a pin in the reset hole. Note, if you have changed passwords or router name, these will reset to the routers original values.

Reset the TV?

Please let us know so support staff can offer further advice.

Or if you wish to chat to someone, Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/Our-update-on-Coronavirus/ta-p/2468300

You are in the staff's queue for a response here if you wish to wait.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Unable to Broad band on my Hitachi tv in kitchen

Anonymous — Thu, 31 Aug 2023 06:07:49 GMT

Morning,

I'm sorry to hear this. What happens when you try to connect? Do you see any specific error messages?

Thanks