topic Re: Account renewal in Broadband

Account renewal

Murrell — Thu, 31 Aug 2023 10:33:43 GMT

Hi. Was thinking of renewing my Fibre 65 contract. Blurb says I already have TV, so that part will not change. I was hoping that I may be entitled to a new 4K box if I renew, because the old one I've had for ages is very hit and miss. Any advice or comment would be much appreciated.

Re: Account renewal

Karl-TalkTalk — Thu, 31 Aug 2023 10:40:49 GMT

You can take the offer of a new TV box when you renew the contract, Any previous TV charge will be removed, and this has been replaced with TalkTalk Entertainment at £5 per month that covers the rental of the new 4K TV box.

Thanks

Karl.

Re: Account renewal

Murrell — Thu, 31 Aug 2023 10:53:22 GMT

Many thanks for your quick response Karl. I'm still a bit confused. If I click on renew contract, it says I already have TV set up, and won't allow me to add it. Do I just assume the TV will be upgraded automatically?

Re: Account renewal

Karl-TalkTalk — Thu, 31 Aug 2023 10:58:18 GMT

All packages have an aspect of TV, but if you renew online, it will not automatically upgrade you to the new TV package and issue a TV Box.

I would suggest you give the Loyalty Team a call, and let them know you are interested in the new TV Box. Negotiate with them, see what offers they have, they may be able to offer a discount if they think you are hesitant about staying with TalkTalk.

Karl.

Re: Account renewal

Murrell — Thu, 31 Aug 2023 11:13:50 GMT

Thanks Karl. I'll give it a go.

Re: Account renewal

Karl-TalkTalk — Thu, 31 Aug 2023 11:17:15 GMT

No Problem 🙂

Karl

Re: Account renewal

Murrell — Thu, 31 Aug 2023 14:10:35 GMT

Mission accomplished, thanks Again Karl. 👍

Re: Account renewal

Karl-TalkTalk — Thu, 31 Aug 2023 14:16:43 GMT

You're Welcome 🙂

Regards

Karl

Re: Account renewal

Paulhague1 — Fri, 16 May 2025 18:02:41 GMT

Can’t open my account

Re: Account renewal

Paulhague1 — Fri, 16 May 2025 18:04:48 GMT

Why can’t I open my account

Re: Account renewal

ferguson — Fri, 16 May 2025 18:07:11 GMT

@Paulhague1

You have posted on old thread here. Please start your own topic and maybe explain a bit more what the problem is and what you're trying to do.

Re: Account renewal

Paulhague1 — Fri, 16 May 2025 18:08:07 GMT

Please help I can’t open my account

Re: Account renewal

ferguson — Fri, 16 May 2025 18:51:56 GMT

@Paulhague1

As advised earlier, please start your own topic ( click here) and explain a bit more.

Re: Account renewal

angelique-TT — Mon, 19 May 2025 07:16:47 GMT

Hi there Paulhague1. @ferguson is correct, please do start your own thread so that we can assist you further.