topic Re: Powerline Adapters in Broadband

Powerline Adapters

chappers — Thu, 31 Aug 2023 13:57:51 GMT

Hi,

I believe at least one of the Powerline Adapters supplied by TT is failing.

Just recently I have been experiencing buffering when streaming and have noticed that the Powerline House symbol has been flashing red..

I have been using the same sockets between the adapters for years without any issues.I have explored all the trouble shooting measures,but with no improvement.

Could you please supply a replacement pair for testing?.

Re: Powerline Adapters

Chris-TalkTalk — Thu, 31 Aug 2023 14:10:07 GMT

Hi chappers,

Just to confirm, have you tried the troubleshooting steps in this help article - Wireless Powerline adapter guide - TalkTalk Help & Support

Chris

Re: Powerline Adapters

chappers — Thu, 31 Aug 2023 15:39:00 GMT

Hi Chris,

Thank you for your message,I can confirm that I have tried all the trouble shooting measure including a reset.

Regards

Colin

Re: Powerline Adapters

Karl-TalkTalk — Fri, 01 Sep 2023 06:33:31 GMT

A replacement set of adapters are on the way to you.

Regards,

Karl.