topic Re: Returning talk talk equipment, how do i get a pre paid returns bag? in Broadband

Returning talk talk equipment, how do i get a pre paid returns bag?

Marie36 — Sat, 02 Sep 2023 22:14:27 GMT

Hi, please could I have a pre-paid returns bag for my router and talk talk tv box?

Re: Returning talk talk equipment, how do i get a pre paid returns bag?

Divsec — Sun, 03 Sep 2023 06:42:52 GMT

Hi @Marie36 your post has been escalated and you should hear tomorrow.

Re: Returning talk talk equipment, how do i get a pre paid returns bag?

Marie36 — Sun, 03 Sep 2023 07:56:56 GMT

Thank you

Re: Returning talk talk equipment, how do i get a pre paid returns bag?

Debbie-TalkTalk — Mon, 04 Sep 2023 05:52:27 GMT

Hi Marie36

I've requested that a returns bag is sent, please allow 48 - 72hrs for this to arrive.

Thanks

Debbie

Re: Returning talk talk equipment, how do i get a pre paid returns bag?

Marie36 — Sat, 09 Sep 2023 07:02:24 GMT

Hi, It's been 4 days and I still haven't received it, Talk Talk are making it awkward for me to return their old equipment! Can't think why I changed Internet provider !

Re: Returning talk talk equipment, how do i get a pre paid returns bag?

Gliwmaeden2 — Sat, 09 Sep 2023 08:10:27 GMT

It may yet come today, @Marie36 - they sometimes take quite a bit longer, and the Chat / phone agents would say allow more days (3 - 5) than the support team here does.

Staff on here won't be back before Monday to follow up.

Re: Returning talk talk equipment, how do i get a pre paid returns bag?

Anonymous — Mon, 11 Sep 2023 05:50:12 GMT

Morning,

I'm sorry for the delay. Has this arrived since your last post?

Thanks