topic Re: DSL appears to be dropping several times a day in Broadband

DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 10:21:35 GMT

My connection has been pretty solid since upgrading to 35Mbps but recently it has started dropping several times a day. This is usually at really inconvenient times (e.g. during important work calls). I can't say when exactly it started but has got to the point now that I feel I need to report it.

The most recent drop was at around 10.00 today. Checking on the Router dashboard I can see the connection was reset.

Current Connection time

Online for 0:01:05 day(s)

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Thu, 07 Sep 2023 10:24:39 GMT

Hi GrumpyGyt

I'm sorry to hear this.

Can I just check, have you added the correct landline number to your Community Profile? (please do not post any personal information on this thread)

Thanks

Re: DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 10:25:39 GMT

In case it helps. Device Information.

On this page, you can view basic device information.

Basic Information

Device Type:	DG8041W
Description:	EchoLife DG8041W Home Gateway
Hardware Version:	I.1.01
Software Version:	v1.05t

Re: DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 10:30:06 GMT

Thanks @Debbie-TalkTalk , Just updated. Are you a bot? Super quick response.

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Thu, 07 Sep 2023 10:32:04 GMT

Hi GrumpyGyt

Thank you 🙂 No not a bot, I'm a real person 🙂

I'm just running some tests now and I will post back shortly.

Thanks again.

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Thu, 07 Sep 2023 10:34:51 GMT

Hi GrumpyGyt

The line tests are clear but I can see re connections on the line.

Would you like me to send a replacement router for testing, so we can rule this out?

Re: DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 10:37:53 GMT

Thanks @Debbie-TalkTalk , The line test doofer says everything is fine. Like I say. This has been solid.

https://support.talktalk.co.uk/status-check

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Thu, 07 Sep 2023 10:40:21 GMT

Hi GrumpyGyt

One last question, can you see any errors in the router logs if you log into the router admin page?

Re: DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 10:40:25 GMT

Sure @Debbie-TalkTalk , If it looks like it's a device issue please ship a replacement. Many thanks.

Re: DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 10:50:02 GMT

I have a choice of logs @Debbie-TalkTalk , which one would you like to see? Also. Not sure about posting logs in a public forum so maybe you could provide a private channel for that. Thanks.

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Thu, 07 Sep 2023 10:52:07 GMT

Hi GrumpyGyt

Does it show or mention anything about kernal panic?

Re: DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 10:55:35 GMT

Checking @Debbie-TalkTalk , please bear with me.

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Thu, 07 Sep 2023 10:56:46 GMT

No problem 🙂

Re: DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 11:04:20 GMT

Sorry. Nothing obvious in the Debug logs @Debbie-TalkTalk , They appear to have been cleared on restart and go back to the start of Huawei time (1981). I'm guessing the 10:53:06 entry today is me logging in. SN and IP redacted.

Manufacturer:Huawei Technologies Co., Ltd;
ProductClass:DG8041W;
SerialNumber:********;
IP:********;
HWVer:I.1.01;
SWVer:v1.05t;

1981-01-01 00:00:48 [Debug][Debug-Log] dynamic:[WLAN] Batch add rule for SSID:SSID-1 OK.MAC list:
1981-01-01 00:00:50 [Debug][Debug-Log] dynamic:[WLAN] Batch add rule for SSID:SSID-2 OK.MAC list:
1981-01-01 00:00:52 [Debug][Debug-Log] dynamic:[WLAN] Batch add rule for SSID:SSID-5 OK.MAC list:
1981-01-01 00:00:54 [Debug][Debug-Log] dynamic:[WLAN] Batch add rule for SSID:SSID-6 OK.MAC list:
2023-09-07 10:53:06 [Alert][Debug-Log] dynamic:Load memu from the directory [/html/menu/MenuAbroadXdsl_talktalk.xml].

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Thu, 07 Sep 2023 11:12:10 GMT

Hi GrumpyGyt

Ok no problem, thank you for checking 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Debbie

Re: DSL appears to be dropping several times a day

GrumpyGyt — Thu, 07 Sep 2023 12:21:38 GMT

Went again while I was at lunch. Checked it when I got back.

Current Connection time

Online for 0:00:34 day(s)

Manufacturer:Huawei Technologies Co., Ltd;
ProductClass:DG8041W;
SerialNumber:********;
IP:********;
HWVer:I.1.01;
SWVer:v1.05t;

1981-01-01 00:00:48 [Debug][Debug-Log] dynamic:[WLAN] Batch add rule for SSID:SSID-1 OK.MAC list:
1981-01-01 00:00:51 [Debug][Debug-Log] dynamic:[WLAN] Batch add rule for SSID:SSID-2 OK.MAC list:
1981-01-01 00:00:53 [Debug][Debug-Log] dynamic:[WLAN] Batch add rule for SSID:SSID-5 OK.MAC list:
1981-01-01 00:00:55 [Debug][Debug-Log] dynamic:[WLAN] Batch add rule for SSID:SSID-6 OK.MAC list:
2023-09-07 13:12:50 [Alert][Debug-Log] dynamic:Load memu from the directory [/html/menu/MenuAbroadXdsl_talktalk.xml].

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Thu, 07 Sep 2023 12:28:11 GMT

Hi GrumpyGyt

Thanks for the additional information, I was just checking if this was related to an issue with the router firmware but I don't think it is.

This should hopefully be resolved with the replacement router.

Thanks again.

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Mon, 11 Sep 2023 09:52:28 GMT

Hi GrumpyGyt

Have you received the replacement router?

Re: DSL appears to be dropping several times a day

GrumpyGyt — Wed, 13 Sep 2023 07:50:43 GMT

Hi @Debbie-TalkTalk , Yes. Sorry. I've been away. Router arrived and installed on Saturday. Looks to be stable so I think we're done here. Thanks for all your help. Is there any place I can upvote you? Maybe you'd get a pay rise or something.

Current Connection time

Online for 02:08:15 day(s)

Re: DSL appears to be dropping several times a day

Debbie-TalkTalk — Wed, 13 Sep 2023 07:56:55 GMT

Hi GrumpyGyt

That's great news 🙂

Thank you for your kind words, I wont get a pay rise but I can send you a survey 🙂