topic Re: Old router in Broadband

Old router

Russell2309 — Tue, 12 Sep 2023 16:51:56 GMT

Good evening.

I have noticed lately that my router isn't quite up to scratch. For example I'd be upstairs and my signal would drop out and also when I'm trying to watch programs on for example Iplayer and it doesn't always connect and have to relogin to get it to work. I've had this router for several years now and I'm wondering if I need a replacement. The model is an Huawei HG633

Many thanks

Mr R Wilkinson

Re: Old router

Divsec — Tue, 12 Sep 2023 20:42:53 GMT

Hi @Russell2309 you may well be correct and your post has been escalated and you should hear tomorrow in the meantime please add your landline phone number to your community profile so that your account can be identified by the team here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Old router

Russell2309 — Tue, 12 Sep 2023 20:54:06 GMT

@Divsec thanks very much. My phone number has been added to my community profile. Although I have put my mobile as its easier to get in contact with me that way.

Re: Old router

Divsec — Tue, 12 Sep 2023 21:10:40 GMT

Hi @Russell2309 thanks for that, your landline number is requested as tt use it as an account identifier. They will not be phoning you. All forum communications are by reply in the forum or private message (pm) for confidential stuff. 😉

Re: Old router

Russell2309 — Tue, 12 Sep 2023 21:18:16 GMT

@Divsec Oh I see. All changed. Thanks very much

Re: Old router

Karl-TalkTalk — Wed, 13 Sep 2023 05:23:36 GMT

Hi @Russell2309

I'll send a router out to you.

Thanks

Karl.

Re: Old router

Russell2309 — Wed, 13 Sep 2023 05:28:45 GMT

Thank you very much.

Re: Old router

Karl-TalkTalk — Wed, 13 Sep 2023 05:32:15 GMT

You're Welcome 🙂

Regards

Karl