topic Re: Broadband package upgrade on renewal in Broadband

Broadband package upgrade on renewal

CallumRanger — Tue, 12 Sep 2023 17:32:19 GMT

Hi all,

I got a reminder prior to my Broadband renewal date on 14/09 this year that I can upgrade to Fiber 65, it said to click a link and confirm the change and that I would receive an email to confirm the package has changed for my renewal date.

I'm conscious as the renewal date is in 2 days, I haven't heard anything from TalkTalk by email. Will I just be using the same router and will the change be seamless?

I have logged into my account and it does say I'm now on Fiber 65 until year 2025 but just want to double check if there's anything else I need to do to confirm it?

Thanks

Re: Broadband package upgrade on renewal

Gliwmaeden2 — Tue, 12 Sep 2023 18:06:50 GMT

The renewal starts from when you agree to it - sounds as though you have succeeded, as this is showing on your My Account.

However, you should have received contract documents - check your SPAM folder.

You won't receive a new router if your current one works perfectly well, @CallumRanger.

Do run a speed test via My Connection (from the Service Status Dashboard pages).

Re: Broadband package upgrade on renewal

Arne-TalkTalk — Thu, 14 Sep 2023 09:06:51 GMT

Hi CallumRanger.

Just to confirm your new contract started 05/09/2023, (18 months)

Your current router is compatible with the new Fibre 65 package.

Regards