topic Re: Replacement router in Broadband

Replacement router

TimChich — Fri, 15 Sep 2023 06:42:37 GMT

I have recently moved back in to my home after some building works where done but it appears that my router has been lost/misplaced.

Is there a way I can request/order a new router (the link to purchase a new one didn’t work on the website)? What is the turnaround time for these as I need to be set up to work from home on Monday.

Many thanks

Tim

Re: Replacement router

Debbie-TalkTalk — Fri, 15 Sep 2023 06:54:38 GMT

Hi Tim

I can send a replacement router and this will take 24-48hrs for this to arrive.

Please can you add your name and TalkTalk landline number to your Community Profile.

Re: Replacement router

TimChich — Fri, 15 Sep 2023 07:44:31 GMT

Hi Debbie,

Thank you so much for your prompt reply.

Details have been updated accordingly if you can please arrange for the router to be issued.

Thank you for your help.

Tim

Re: Replacement router

Debbie-TalkTalk — Fri, 15 Sep 2023 07:53:06 GMT

Hi Tim

The router is on its way, please allow 24-48hrs for this to arrive.

Thanks

Debbie 🙂

Re: Replacement router

TimChich — Fri, 15 Sep 2023 08:15:07 GMT

Thank you so much Debbie.

Re: Replacement router

Debbie-TalkTalk — Fri, 15 Sep 2023 08:19:49 GMT

Hi Tim

No problem 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

Re: Replacement router

Debbie-TalkTalk — Mon, 18 Sep 2023 10:28:13 GMT

Hi Tim

Have you received the replacement router?