topic Re: Wifi channel selection in Broadband

Wifi channel selection

steven25 — Tue, 19 Sep 2023 20:57:31 GMT

I've set the wifi channel manually on the Sagemcom router to channel 6 but it keeps getting changed back to 1.

Same with the 5ghz channel, set to 56 but gets returned to 32. Just changed them both in the last hr but are now back to where they were. Infuriating !!

Re: Wifi channel selection

Gliwmaeden2 — Tue, 19 Sep 2023 21:55:13 GMT

Staff can switch off wi-fi optimisation for you, @steven25.

It will stay that way unless you do a factory reset of the router or it gets a firmware update..... in which case, you pop back on here to ask for it to be switched off again, as and when.

Re: Wifi channel selection

Debbie-TalkTalk — Wed, 20 Sep 2023 06:05:27 GMT

Hi steven25

Apologies for this.

I've switched the WIFI optimisation off. Please let us know how the connection compares.

Thanks

Debbie

Re: Wifi channel selection

steven25 — Thu, 21 Sep 2023 17:55:51 GMT

Yes, that's it sorted now. The wi-fi was overlapping with the neighbours wi-fi signal and interfering with ours and changed the 5GHz up a bit too as it was conflicting as well.

Many thanks.

Re: Wifi channel selection

Chris-TalkTalk — Fri, 22 Sep 2023 07:09:42 GMT

That's great, thanks for letting us know

Chris