topic Re: Internet drops and speed issues - unusable in Broadband

Internet drops and speed issues - unusable

TimWN — Fri, 22 Sep 2023 16:14:47 GMT

Hi Team. I'm seeing slow downs again and multiple router reboots. Well below guaranteed minimum to an almost unusable speed and no stability.

A router reboot nor factory reset will help. Nothing changed in the house. I am checking the speed/stability on the router itself.

Had this several times in past and each time engineers (regular or ground works) cannot find a fault in the home. An engineer did do something on the local cab earlier in the week and since has been terrible.

Please can you check from your side as the online tool will not let me open a proper case with details and the service is unusable. Thanks.

Re: Internet drops and speed issues - unusable

Gliwmaeden2 — Fri, 22 Sep 2023 16:41:30 GMT

Your thread is in the queue for attention, @TimWN - but staff are not back before Monday.

Re: Internet drops and speed issues - unusable

Chris-TalkTalk — Mon, 25 Sep 2023 08:04:46 GMT

Hi TimWN,

How has it been since your post?

Chris

Re: Internet drops and speed issues - unusable

TimWN — Mon, 25 Sep 2023 09:18:48 GMT

Hi Chris

It has become more stable over the weekend it seems. The main issue I appear to have now is that since the connection has been up and down a lot the rate is capped to around 30 mbps.

Is it possible to force a reset? I was previously getting just over 50 for months.

Thanks

Re: Internet drops and speed issues - unusable

Chris-TalkTalk — Mon, 25 Sep 2023 10:41:03 GMT

OK thanks. Could you switch your router off and leave it off for at least 30 minutes, then switch back on and check to see if the speed has improved

Chris

Re: Internet drops and speed issues - unusable

TimWN — Mon, 25 Sep 2023 10:49:50 GMT

I did try this over the weekend to no avail. I can try this again tonight if something has been done on your side!

Re: Internet drops and speed issues - unusable

Chris-TalkTalk — Mon, 25 Sep 2023 11:11:23 GMT

The line profile doesn't appear to be limiting your speed so I think it's worth trying the 30 minute shutdown again. Are you experiencing any problems with your telephone service, any noise on the line?

Chris

Re: Internet drops and speed issues - unusable

Anonymous — Wed, 27 Sep 2023 07:04:29 GMT

Morning Tim,

How are you getting on? Has there been any change since your last post?

Thanks

Michelle

Re: Internet drops and speed issues - unusable

TimWN — Wed, 27 Sep 2023 07:22:17 GMT

Good morning Michelle

I'm pleased to report that connection has been stable for almost 2 days now and speed is back to 50Mbps.

Many thanks

Re: Internet drops and speed issues - unusable

Chris-TalkTalk — Wed, 27 Sep 2023 07:27:05 GMT

That's great news Tim, thanks for letting us know

Chris