topic Re: Not getting the guaranteed speeds! in Broadband

Not getting the guaranteed speeds!

Whisper — Sat, 23 Sep 2023 19:10:18 GMT

Hi,

I recently had a fault on my line and an open reach engineer came out( he did not need to come into my home) I don't know if he fixed the issue as I never got a call from him saying the issue has been resolved ( even though he told me he would call me and let me know what was happening) I am however led to believe that the issue has been resolved (whatever the issue was) and now my download speed has tanked. I am not getting the guaranteed download speed. Upload speed seems fine. Before the fault all was well, the download speed I have now is not even half of my guaranteed speed.

My broadband package is Fibre 35 and my download speed is around 10mpbs

Re: Not getting the guaranteed speeds!

ferguson — Sat, 23 Sep 2023 19:27:31 GMT

Try switching off the router for a full 30 minutes to allow the session to reset before turning it back on again, see if that helps.

Re: Not getting the guaranteed speeds!

Whisper — Sat, 23 Sep 2023 20:24:44 GMT

I turned it off for about a minute, earlier then switched it back on, still the same slow speeds, so you have to give it a half hour now these days? I will try that tomorrow when I leave the house for the afternoon. Thank you for your advice.

Re: Not getting the guaranteed speeds!

Gliwmaeden2 — Sat, 23 Sep 2023 20:27:49 GMT

The idea is to start a new session at the cabinet, @Whisper. One minute is no use for this at all.

Re: Not getting the guaranteed speeds!

ferguson — Sat, 23 Sep 2023 21:04:13 GMT

Yeah, a quick off-on often did the trick back in the old ADSL days, but a VDSL session at the DSLAM is more persistent, hence the 30 minute suggestion.

Re: Not getting the guaranteed speeds!

Anonymous — Mon, 25 Sep 2023 06:50:56 GMT

Morning Whisper,

How are you getting on? Did you have a chance to try the 30 minute router power down?

Thanks

Michelle 🙂

Re: Not getting the guaranteed speeds!

Whisper — Mon, 25 Sep 2023 08:21:29 GMT

Good morning Michelle good to see you, getting on great once again, powered down for a full 30 minutes this morning and my speeds have returned to normal. Thanks for your response. Have a great week!

Regards, whisper 👍🏻

Re: Not getting the guaranteed speeds!

Anonymous — Mon, 25 Sep 2023 08:32:07 GMT

Hi Whisper,

Lovely to hear from you too 🙂 I'm glad to hear that your throughput speeds have increased following this. Sometimes clearing the current session (with a 30 minute power down) can help. Please let us know if you need anything else.

Thanks

Michelle