topic Re: Can no longer change our wifi channel in Broadband

Can no longer change our wifi channel

Andy31 — Sat, 23 Sep 2023 19:13:54 GMT

Hello

This time last year you removed the channel lock on our router (a FAST 5364) so we could avoid our neighbour's HUGE signal.

I've just tried to move it again but it went back to ch1 a few minutes later. It says 'settings saved' but it just goes back. Has the lock been re-instated?

Thanks

Hazel.

Re: Can no longer change our wifi channel

Gliwmaeden2 — Sat, 23 Sep 2023 20:02:37 GMT

"Wifi optimisation" will be on whenever there's a factory reset or upgraded firmware, so leave the router on for staff to switch it off again.

It won't be permanent, but you just post back on here whenever there's a problem, @Andy31.

Re: Can no longer change our wifi channel

Debbie-TalkTalk — Mon, 25 Sep 2023 05:55:32 GMT

Hi Andy31

Apologies, I've now switched the WIFI optimisation off again.

Please let us know if you do experience any further issues.

Debbie

Re: Can no longer change our wifi channel

Debbie-TalkTalk — Tue, 26 Sep 2023 06:06:13 GMT

Hi Andy31

How's the connection been since the WIFI optimisation was switched off yesterday?