topic Re: Cannot connect smart plug and inverter in Broadband

Cannot connect smart plug and inverter

Eval80 — Wed, 27 Sep 2023 08:40:06 GMT

My line is down since 6th of September and it is back since yesterday (engineer was meant to come in but apparently was sorted from outside, albeit no communication on this...). Now I do not seem able to put my inverter back online nor a smart plug. Overall the line does not seem stable and I cannot reach out to talk talk staff via the chat system. I am writing in here just as a last resort.

Re: Cannot connect smart plug and inverter

Debbie-TalkTalk — Wed, 27 Sep 2023 09:02:09 GMT

Hi Eval80

I'm sorry to hear this.

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: Cannot connect smart plug and inverter

Eval80 — Wed, 27 Sep 2023 09:33:36 GMT

I added phone alternative phone and account number

Re: Cannot connect smart plug and inverter

Debbie-TalkTalk — Wed, 27 Sep 2023 09:39:43 GMT

Hi Eval80

Thank you. I can see that this fault is still with Openreach and under investigation with a line engineer.

Openreach have not closed the fault as resolved as yet. I will monitor this for additional updates from OR and I will post back on this thread.

Thanks again.

Debbie

Re: Cannot connect smart plug and inverter

Debbie-TalkTalk — Thu, 28 Sep 2023 08:47:05 GMT

Hi Eval80

I've checked for an update and Openreach have added the below notes:

The fault was attended on 27/09/23 but the engineer could not complete the task as hoist is required because pole is unsafe to climb. Therefore, we are passing this to CE (Customer end) team to take this further and complete the task. Further updates should be available on 29/09/23.

Re: Cannot connect smart plug and inverter

Debbie-TalkTalk — Fri, 29 Sep 2023 08:03:35 GMT

Hi Eval80

Openreach have now closed the fault as resolved. Was everything working ok last night?

Re: Cannot connect smart plug and inverter

Debbie-TalkTalk — Fri, 06 Oct 2023 07:41:22 GMT

Hi Eval80

Just checking if everything is working ok now?